Product Portfolio Operations Manager, Portfolio Performance Excellence

ng edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you'll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

Job responsibilities

• Works across Product Portfolio Operations and Product leadership to help ensure delivery against business objectives while coordinating reporting and communications for portfolio management initiatives

• Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices

• Drives adaptation and modification of our product line framework to ensure cross-product priorities, sequencing, and trade-offs are realized

• Implements a product-level collection strategy consisting of controls, financials, and resourcing needs

• Develop deep, trust-based advisor relationships with key stakeholders in Operations Product as well as other Senior Leaders in other CCB Portfolios to drive delivery and achieve organizational alignment and buy-in

• Manage data analysis, Key Performance Indicators (KPIs), reporting and communications related to product and portfolio performance to senior-level stakeholders

• Advise and influence senior leaders and business executives on key business decisions and major change initiatives

• Partner with Agility Office to influence and coordinate tooling strategy changes across Operations Portfolio

• Develop and deliver Chief Executives Officer level communications

Required qualifications, capabilities, and skills

• 7 years of experience or equivalent expertise in program management or performance optimization

• Strategic thinking and problem-solving abilities, with proven ability to work with ambiguity and laser focused on delivering results

• Highly effective organizational and project management skills, strong attention-to-detail, independent, self-motivated with ability to manage multiple priorities in fast-paced environment

• Strong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insights

• Strong interpersonal skills, ability to build relationships and effectively partner with all levels of management across a diverse set of functions, locations and business

• Intellectual curiosity and ability to develop subject matter expertise in new subjects quickly

• Ability to adapt to changing circumstances and work effectively in a dynamic environment

• Proven ability to manage and implement operational effectiveness initiatives

• Proven ability to operate within the product development life cycle and agile methodologies

• Advanced MS Excel and PowerPoint skills

Preferred qualifications, capabilities, and skills

• Proven ability to lead and influence across complex, matrix organizations, fostering collaboration and building confidence with peers

• Proven experience as a Data Analyst, with a strong focus on data visualization and analysis

• Strong leadership and team management experience, including leading cross-functional teams

• Experience in developing and implementing product strategies that align with business goals

• Excellent verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels

• Consulting background is a plus

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.