Project Manager- Strategic Initiatives

teams that support multiple lines of business. Your role will involve leading, managing, and executing key cross-functional projects with a focus on process improvement, ensuring operational readiness with sound controls.

Job responsibilities

• Establish clear project scope and objectives by collaborating with stakeholders to gather requirements, set deliverables, and outline success criteria, ensuring alignment with business goals and priorities.

• Oversee and track project tasks, monitor progress, and identify any potential risks or delays, implementing corrective actions as needed.

• Utilize project management tools, including project plans, charters, and status reports to effectively track progress, manage resources, and ensure alignment with project objectives and timelines

• Delineate roles and responsibilities for project team members, ensuring each participant understands their tasks, deliverables, and accountability, to promote effective collaboration and project success

• Communicate regularly on project status, progress, and key milestones to stakeholders through detailed reports and presentations, ensuring transparency and keeping all parties informed of any changes or issues

• Foster strong working relationships by collaborating with cross-functional teams and external partners, ensuring seamless communication, alignment of goals, and coordinated efforts to achieve project objectives

• Conduct analysis of current workflows to map out end-to-end processes, identify inefficiencies, and recommend actionable improvements to enhance operational efficiency and effectiveness

• Manage business readiness activities, including coordinating updates to processes and procedures, planning training sessions, and coordinating changes to risk and controls

• Analyze and leverage key performance metrics to drive continuous improvement and assess the impact of projects on business operations. Identify, manage, and resolve project issues by ensuring timely intervention and resolution to maintain project timelines and mitigate risks

• Facilitate sessions and deliver to large audiences to include senior leaders and stakeholders; produce executive communication using the right format and level of detail given the audience

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent work experience

• 7+ years of Operations, Program or Project management, Business Analysis or related experience

• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities and short deadlines and demonstrated ability to partner and communicate effectively to multiple levels of management, both written and verbal

• Strong relationship management and interpersonal leadership, partnership and influencing skills with the ability to effectively interact with colleagues at all levels

• Ability to lead, challenge, and adopt a changing business landscape and ability to focus on the key issues and drive initiatives to conclusion

• Ability to create concise communication materials and present findings to senior management and work under minimum direction and use independent judgment in decision-making

• Proficiency with MS Excel, PowerPoint, Visio and SharePoint tools

Preferred qualifications, capabilities, and skills

• Lean Six Sigma certification or experience demonstrating a strong ability to drive process improvements and operational efficiencies

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.