Quantitative Analytics Researcher, Vice President

and UX Research teams, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of quantitative analytics and design research principles. Collaborating with cross-functional teams, create innovative, inclusive, and accessible solutions that cater to a diverse range of users. As a core contributor, align user needs with business goals. Your strong understanding of data analytics and statistical concepts will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking. Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

As a part of our team, you will contribute to the shaping of digital tool experiences for JPMC firmwide teams who plan for, test, and manage disruptions to business. We work to create optimized user experiences via elegant problem-solving for complex tooling needs.

Job Responsibilities:

• Gain experience with data querying, wrangling, and analysis; become proficient in SQL and/or Python with a working knowledge of Snowflake Data Cloud. Understand relevant statistical concepts (significance testing, regression/linear models).

• Conduct product research, market research, and/or analytics, including leading end-to-end quantitative research studies. Prefer some mixed methods research experience but not required.

• Act as a self-starter and problem solver who loves "getting in the weeds" with quantitative data (including survey data, public "big data" repositories, and internal logged data).

• Balance creative and analytical skills to proactively define research questions, identify appropriate methods, execute studies, and synthesize findings.

• Communicate strongly with a bias toward action to proactively collaborate with multiple teams.

• Utilize experience with longitudinal analysis, multilevel/mixed effects modeling, and/or survey weighting as a plus.

Required Qualifications, Capabilities, and Skills:

• PhD/Master or equivalent in Statistics (can include Social Science), Mathematics, Computer Science, Data Science, or relevant fields.

• 5+ years of experience planning and executing user research studies.

• Ability to drive multiple medium complexity initiatives with minimal guidance.

• Strong programming skills with SQL and/or Python and a demonstrated ability working with extremely large datasets.

• Strong analytical and problem-solving abilities.

• Ability to champion user experience research and integrate within the design planning, estimation, and prioritization process.

• Demonstrated ability to incorporate design thinking into the product development process.

• Clear and articulate communication skills.

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with banking and finance a plus.

• Experience with B2B research (not just consumer) an advantage.

• Portfolio or examples of past projects.

• Ability to train and mentor junior team members.

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.