Service Product Transformation Associate

Job responsibilities*

• Execute product adoption and expansion initiatives through data analysis and retention

• Participate in regular meetings and maintain accurate notes to ensure effective execution

• Investigate and resolve customer issues promptly and efficiently

• Track and analyze key metrics to measure project success

• Communicate achievements and system enhancements to stakeholders

• Develop and maintain supporting materials for customer onboarding and adoption

• Collaborate with cross-functional teams to ensure seamless customer experiences

• Organize technical solutions for data analysis and reporting

• Create presentations and formal communications for senior stakeholders

• Engage with users to understand support processes and identify improvement opportunities

• Network and influence change through in-person and virtual interactions

Required qualifications, capabilities, and skills

• 2+ years of experience in customer success

• Strong verbal and written communication skills

• Proficiency in technology and data systems, with a willingness to learn new tools

• Demonstrated analytical and critical thinking abilities

• Experience working in a collaborative, team-oriented environment

Preferred qualifications, capabilities, and skills

• Experience with project management, product development, or transformation initiatives

• Familiarity with tools such as Pitchpro, Confluence, JIRA, SharePoint, Excel, or Alteryx

• Exposure to AI/ML automation technology and large language models

• Ability to create impactful presentations and formal communications

• Experience supporting global teams or stakeholders across multiple regions

• Knowledge of customer onboarding and adoption processes

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.