Single Lending Desktop (SLD) - Product, Senior Associate

with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers

• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

• Acts as the Business Analyst for 1 or more sprint teams - including gathering, and documenting requirements, managing Agile metrics, and driving Agile ceremonies

• Build and manage key relationships by collaborating with lines of business, user community, engineering, architecture, and a diverse set of product teams across the enterprise to understand their needs and drive results

• Communicate effectively by representing the product in various settings with a range of stakeholders

• Serve as a center for knowledge and proactively solve problems

• Demonstrate deep curiosity about the product experience space and actively connect that curiosity and knowledge to teams that can effect change

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area

• Advanced knowledge of the product development life cycle, design, and data analytics

• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

• Demonstrated customer obsession with the ability to build and maintain strong, productive relationships with the line of business, user community, and engineering partners, and the ability to translate customer needs into clear product delivery requirements

• Strong team player and leader who inspires action and performance within their team and builds credibility across the enterprise

• Demonstrated ability to drive change through influence and collaboration across a matrix organization in a highly dynamic environment, with strong partnership, consulting, and influence skills

• Exceptional written and presentation skills

• Experience working in an Agile environment and with Agile project methodologies and tools, including JIRA; ability to navigate JIRA, create issues, and utilize advanced capabilities such as creating dashboards

• Knowledge of the Card Lending business, including Card Lending Services and Fraud Prevention Operations areas

• Experience eliciting and documenting requirements, building backlogs, and driving Agile ceremonies

Preferred qualifications, capabilities, and skills

• Demonstrates innovation and creativity; generates new ideas and provides forward-thinking leadership

• Collaborates effectively with global teams, showing initiative and autonomy while functioning well in both in-person and virtual environments

• Adapts quickly to changing stakeholder or management direction, maintaining strong organization, and meeting tight deadlines

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.