Sr. Director of Software Engineering - ServiceNow

designs, establish best practices, and develop guidelines along with scalable frameworks to manage ServiceNow modules effectively, ensuring interoperability, compliance with organizational requirements, and maintaining system integrity and accessibility. You will partner with cross-functional teams to promote unified engineering execution across multiple initiatives, designing strategically while building applications that address real-world use cases. Your expertise in ServiceNow architecture, modules, technical processes, and team leadership will be crucial in promoting complex projects and initiatives, serving as a primary decision maker and a promoter of innovation and solution delivery. As part of the IT team, you will be responsible for designing and building scalable ServiceNow solutions that support the organization's needs, providing a unified experience through the ServiceNow platform..

Job Responsibilities

• Lead the design, development, and implementation of ServiceNow solutions, ensuring alignment with business requirements and best practices.

• Collaborate with stakeholders to gather and analyze requirements, translating them into technical specifications and solutions.

• Oversee the configuration and customization of ServiceNow modules, including Incident Management, Change Management, Problem Management, Asset Management, and Service Catalog.

• Develop and maintain integrations between ServiceNow and other enterprise systems using APIs and web services.

• Ensure the stability, scalability, and performance of the ServiceNow platform, conducting regular system audits and performance tuning.

• Lead a team of ServiceNow engineers, providing mentorship, guidance, and technical expertise.

• Manage ServiceNow upgrades and patches, ensuring minimal disruption to business operations.

• Develop and maintain documentation, including design specifications, test plans, and user guides.

• Stay current with ServiceNow updates, features, and best practices, recommending improvements and innovations.

• Collaborate with IT leadership to develop and implement ServiceNow strategies and roadmaps.

• Provide technical support and troubleshooting for ServiceNow-related issues, ensuring timely resolution.

Required Qualifications, Capabilities, and Skills

• Formal training or certification on software development concepts and 10+ years applied experience. In addition, 5+ years of experience leading technologists to manage, anticipate and solve complex technical items within your domain of expertise and more broadly across the organization.

• Combined minimum of 15 years of experience in Software Development, ServiceNow/SaleForce.com/other ERP development and administration.

• Strong experience in application development, with a proven track record in senior engineering or technical leadership roles.

• Proven experience managing large scale enterprise systems and teams.

• Strong understanding of ServiceNow architecture, modules, and best practices.

• Proficiency in JavaScript, HTML, CSS, and other web technologies.

• Experience with ServiceNow integrations using APIs and web services.

• Excellent problem-solving skills and attention to detail.

• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.

• Ability to manage multiple projects and priorities in a fast-paced environment

Preferred Qualifications, Capabilities, and Skills

• Experience at code level.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer preferred.