Technical Implementations Connectivity Team Lead

dance and support to clients during the onboarding process

• Ensure team operates effectively by adhering to implementation methodology and policies; manage team capacity and proactively manage expenses

• Maintain a client first culture among the team through open dialogue, encouragement of feedback and attracting and/or retaining superior talent

• Manage client and partner expectations and understanding throughout the implementation process

• Manage team performance through coaching and development of individuals.

• Support client escalations effectively with a clear path to resolution

• Identify instances of business risk and show ownership of issues when they arise

• Foster a culture of teamwork by building and maintaining strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management

• Create optimized workflow for a best in class connectivity onboarding experience working with product and technology teams and assist in user story creation, change management planning, and communications & training for teams on new functionality working with partners

• Utilize management reports and metrics to ensure success in meeting the team's objectives and overseeing employee team adherence to policy and procedures

Required qualifications, capabilities and skills

• Formal training or certification on software engineering concepts and 6+ years applied experience

• Knowledge of one or more areas of infrastructure engineering such as hardware, networking terminology, databases, storage engineering, deployment practices, integration, automation, scaling, resilience, or performance assessments

• Deep technical knowledge across multiple domains, including in specific infrastructure technology

• Experience in coaching or mentoring employees and proven ability to successfully manage conflict

• Deep knowledge of cloud infrastructure and multiple cloud technologies with the ability to operate in and migrate across public and private clouds

• Experience with high risk management frameworks, industry standards, and financial industry regulatory requirements

• Excellent interpersonal, organizational, verbal and written communications along with strong presentation and negotiating skills

• Strategic thinking with the ability to adapt to change

• Demonstrated team building skills and ability to work in a team environment along with experience in building teams

• Strong Technology Risk and Controls experience with Infrastructure Platforms

• Demonstrated ability to influence executive-level strategic decision-making and translating technology insights into business strategies for senior executives

Preferred qualifications, capabilities and skills

• Experience with industry standard internet protocols (SFTP, AS2)

• PMP or other Project Management Certifications

• Experience with Agile Development & Writing user stories

• Ability to provide quantifiable management reporting

• Previous management experience

Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.

• Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more

• Help the community through expansive volunteer opportunities

• Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees

Final Job Grade and officer title will be determined at time of offer and may differ from this posting.

Some travel required (20%) to visit clients and internal partners.

Please note this role is not eligible for employer immigration sponsorship.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.