Technology Support with Automation- Splunk, Dynatrace

onments for anomalies and address issues utilizing standard observability tools

• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders

• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud

• Experience in observability and monitoring tools and techniques - Splunk, Dynatrace, Grafana

• Experience in setting up, monitoring alerts and troubleshooting the issues

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework

• Exposure to AWS and Cloud architecture.

• Strong verbal and written communication skills, able to co-ordinate with different Technical Teams

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud