Trade Client service - Client service Analyst

and client expectations are managed

• Help LC/SBLC text review coordination with Ops/Advisory

• Chase for approvals and internal clearances, when require

• Ensure to reply all client inquiries within SLA and reporting of cases in Client service application timely. (both email and Phone inquiries)

• Adherence to Standard operating procedures applicable for client service procedures.

• Reporting of outstanding transactions with clients for closure.

• Escalate client concerns and any issues to Sales/ Seniors within client service team for solutioning.

• Support sales and client visits by producing reports (volume, issues, fees collected, etc.)

• Understand Clients' business to predict their needs and provide appropriate solutions

• Promote use of self-service digital tools to reduce number of Client inquiries

• Promote sharing of experience and best practice across the Service team

• Participate in and support Global Trade Finance initiatives

• Develop internal partnerships (e.g. Sales, Operations, Product, Risk & Compliance.

• Identify and escalate potential risk associated with Client activities

• Participate & Present in client events

Required qualifications, capabilities, and skills

• Minimum of 3 years of experience in Banking of which at least 1 - 3 years should be in Trade Finance; must have a working knowledge of Trade Finance products and services offered

• Solutions oriented approach

• Capable of delivering exceptional performance under pressure.

• Strong focus on client satisfaction and the building of excellent relationships with our customers

• Excellent organization and influencing skills.

• Comfortable working within tight deadlines

• Ability to operate in a collaborative environment and must possess strong interpersonal skills necessary to work effectively with colleagues at various levels of the organization

• Ability to develop and mobilise internal networks and resources

• Ability to effectively use and manage multiple systems

• Proficiency in written and spoken Mandarin and English

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.

Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.