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resolve them timely
Comply with firm policies and SOPs.
Navigate systems quickly and accurately
Collaborate with internal teams to resolve exceptions
Partner with technology teams for improvement opportunities
Address day-to-day queries within SLAs
Monitor daily workflow queues for timely completion
Escalate issues to management as needed
Maintain strong working relationships within and outside the team
Required qualifications, capabilities, and skills
Hold a Bachelor's Degree with strong academic record
Demonstrate proficiency in Microsoft Office products
Exhibit excellent verbal and written communication skills
Work effectively under pressure
Grasp concepts and procedures quickly
Work independently with minimal supervision
Understand trade lifecycle and Middle Office controls
Preferred qualifications, capabilities, and skills
Possess further education, such as a Master's in Commerce or Accounts
Have knowledge of derivatives systems (JPMC or banking systems)
Show proficiency in written and spoken English
Demonstrate client focus and relationship-building skills
Exhibit strong problem-solving and negotiation abilities
Prioritize effectively and manage deadlines
Engage team members and foster talent development
ABOUT US
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
ABOUT THE TEAM
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.