Juniper Networks has an opening for a tried, effective and motivated Technical Leader / Business Leader(JTAC Director / General Manager). The position reports directly to the Senior Director EMEA JTAC Support Operations. The role will provide both team and business leadership with a focus on skills recruitment, people growth and development, technical and operational excellence as well as team development.
The role holder will drive daily workflow across L1, L2 & L3 technical support staff as well as provide tactical and strategic leadership for the Romania team. This will also include the further growth and development of the Graduate program and developing the pipeline of talent for the EMEA theater in Bucharest as our selected low-cost location. The Director / General Manager should seek to be accountable for strategic engagements, architectural and multidimensional development of the teams in a matrixed organization model with the Teams and leaders in The Netherlands. He or she should aim to prioritize outcome-based technical engagements; team development and alignment of organizational capabilities in support of customer and business priorities and drive a positive customer experience through ensured regular and qualitative communications and updates.
Other important facets of the role also include but are not limited to the development of standard methodologies, and advocacy for Juniper in country supporting the sales teams to drive a better Juniper footprint in the country.
The chosen candidate will be an accomplished self-starter with leadership experience; adept at business diplomacy and dealing with sometimes difficult situations, aware of market trends and transitions, understand data network systems architecture and associated business value, have experience with collaborative/overlay business motions and possess a proven track record working in a matrix environment and possess excellent communication, presentation and organization skills.
Being a balanced professional, coming from a technical background but with an eye for business are fundamental for success.
The new hire will be encouraged to travel regionally and internationally to look after the best interests of the team, and to ensure secure interlock and inter working in the matrix
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
Maternity leave coaching
Backup child care
Onsite child care
Child care subsidies
Short term disability
Juniper is changing what’s possible in networking. We’re going beyond building the networks customers expect — we’re building the networks customers deserve. And the world is taking note. But to continue to excel, we have work to do. Change in our industry is accelerating. To power connections and empower change, we need radical thinkers, eternal optimists, and energized ...