nents, and services such as CAS, Primaries, Management Points, Distribution Points, Client Health, Operating System Deployment Task Sequences, Software Updates, Software Deployments, Collections, Compliance Baselines, and Software Package & Applications
Collaborate with engineering, operations, and support teams to provide direction/support, streamline processes, gain efficiencies, and enhance the overall user experience; manage and maintain the systems and processes that enable management & security on the endpoints
Manage Tier 3 and higher ticketing system queues and process tickets, acting as point of escalation interface with IT and business units on a regular basis to support requests; manage and enhance deployment schedules as needed; act as point of escalation for Level 3 support and major incidents, working with vendors when needed to resolve complex technical issues
Interface with internal customers when required to provide support, training, and technical expertise for services provided and identify emerging technologies that may be applicable to the business
Review delivery and uptime metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside
Create and maintain documentation, including operational procedures, knowledge articles, user reference guides, and project plans; perform system health checks and create test plans and cases for new applications and tool offerings; routinely evaluate engineering and operation process and application configurations, recommending and implementing enhancements where needed
Minimum five years of recent experience with and strong understanding of various infrastructure technologies such as WAN/LAN, TCIPIP, DHCP, DNS, VPN, Windows Desktop and Server operating systems; strong script authoring skills in PowerShell and/or VBScript
Bachelor's degree from an accredited college or university is preferred
Proven experience in Agile development frameworks such as Kanban and Scrum with a strong ability to analyze, structure, and break down tasks into multiple pieces; working knowledge of Windows Defender, Data Loss Prevention, Network Access Controls, Bitlocker, Active Directory/Group Policy, and QlikView
Possess in-depth knowledge of Intune, MECM (SCCM), Windows Desktop Operating Systems (Win10/11), Hybrid Join, and Co-management; Client VPN solutions such as Pulse, Cisco Secure/Any Connect, and ZScaler. Microsoft Bitlocker, Microsoft Office Suite (O365, M365), Browsers (Edge, Chrome), CrashPlan/Code42, Active Directory & Group Policy, QlikView/PowerBI, and SQL; Virtualization skills (App-V/UPM/AppSense/VMWare) are a plus
Exceptional customer service skills with the ability to work with onshore and offshore business units, and the ability to meet project deliverables with minimal user disruption
Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and team work; strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
US Citizenship is required
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled. Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law. In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).