Manager, Digital Adoption

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Digital Adoption Lead to join our Digital Nexus organization.

Responsibilities:

• Facilitate the implementation and maintenance of WalkMe DAP within the enterprise technology stack by consulting with business and IT stakeholders on the tools, best practices, analysis, and innovation needed to maximize adoption
• Train new DAP builders and DAP project managers on how to scope requirements, define outcomes, implement solutions across web/desktop/mobile, and measure KPIs
• Conduct quality assurance testing, builder audits, and provide troubleshooting support
• Oversee multiple concurrent projects, consulting on how to manage scope and maximize the adoption of the WalkMe functionality
• Communicate project/portfolio/program roadblocks and resolutions to Enterprise CoE team members as well as to vendor partners
• Analyze insights provided by the DAP to proactively identify target areas for solution enhancement and act as a trusted expert and advisor

Qualifications:

• Minimum five years of recent experience and strong understanding of web design and UX principles
• Bachelor's degree from an accredited college or university is preferred
• HTML, CSS, and/or JavaScript (jQuery) experience is a strong advantage; WalkMe experience is preferred, although experience with other DP providers such as Whatfix, Pendo, Toonimo and UserLane will be considered; experience collaborating cross-functionally to create alignment and support; knowledge of organizational change management, copywriting, learning, and development is a plus
• Ability to understand technical possibilities and limitations of DAP and explain technical concepts to non-technical audiences; result-oriented and client-service oriented mindset with keen attention to detail
• Strong verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork
• Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; ability to participate in resource planning processes based on defined organizational plans
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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