Senior Associate-Account Operations

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, Account Operations to join our Market Development organization.

Responsibilities:

• Communicate account operational changes and updates; work with account leadership to standardize operational processes and implement enhancements; assist with the implementation and integration of client Vendor Management Systems (VMS) into account processes; oversee account operations onshore and offshore resources and provide direction/oversight to ensure effective collaboration and information sharing; manage Contractor Labor Programs
• Leverage appropriate firm tools and resources for accurate and timely reporting; manage account reporting to include pipeline, financial planning, engagement tracking, and responses to client requests for information; coordinate response to other required KPMG or client-required reporting (global and U.S. internal growth programs, Government Services Administration (GSA) audits, and more)
• Understand the operational implications of the client Master Services Agreement (MSA), statement of work (SOW) templates and rate card(s); ensure compliance with MSA requirements (GDPR, IPP, Web Controls); facilitate responses to client requests, audits, and risk assessments; understand operational changes to the client MSA and stay current on the latest SOW templates and rates; communicate operational changes to the team
• Coordinate responses to member firm inquiries; assist with Sentinel approval tracking and tree maintenance
• Build and maintain relationship with client vendor management and/or procurement function to optimize contract processing times; collaborate with account onshore and offshore resources, ensuring continuous process improvement and increased efficiency
• Contribute to new account team onboarding, onboarding collateral creation and collaboration platform maintenance; ensure business continuity of the account processes and resources

Qualifications:

• Minimum five years recent experience in one or more business related areas including Financial and Data Analysis, Project Management, and Business Operations Management
• Bachelor’s degree in Business Administration, Finance or related field from an accredited college/university; master’s degree preferred
• Exceptional communication, interpersonal, organizational, problem solving, and analytical skills with an ability to proactively manage upwards; strong project management skills with the ability to manage concurrent projects, prioritize multiple tasks and apply proactive and creative approach leveraging firm tools and resources
• Strong critical thinking and issue resolution skills, with a drive to tackle complex challenges and offer effective solutions; deep understanding of different business functions and ability to engage, as needed
• Ability to assess end-to-end processes, identify gaps, propose solutions, and oversee implementation; train and supervise work of onshore and offshore resources; effective time management skills and aptitude to effectively manage stakeholder expectations and delegate, and ability to exercise independent judgment to make day-to-day decisions
• Exceptional presentation skills with ability to summarize and analyze large data sets for leadership review; strong knowledge of Microsoft Office and data analysis/reporting in Excel is required; experience with collaboration platforms, Customer Relationship Databases and Vendor Management Systems is preferred

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law.  In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).