Senior Associate, Customer Experience - Financial Services (FS)

The KPMG Advisory practice is currently our fastest growing practice. We are seeing tremendous client demand, and looking forward we don't anticipate that slowing down. In this ever-changing market environment, our professionals must be adaptable and thrive in a collaborative, team-driven culture. At KPMG, our people are our number one priority. With a wealth of learning and career development opportunities, a world-class training facility and leading market tools, we make sure our people continue to grow both professionally and personally. If you're looking for a firm with a strong team connection where you can be your whole self, have an impact, advance your skills, deepen your experiences, and have the flexibility and access to constantly find new areas of inspiration and expand your capabilities, then consider a career in Advisory.

KPMG is currently seeking a Senior Associate in Customer & Operations for our Consulting practice.

Responsibilities:

• Support client engagements which include Customer Experience Management (CEM) for customer facing products and services
• Serve as a resource and key team member in client projects and support progress against project milestones to help ensure timely execution of project deliverables
• Supervise staff level engagement teams in the field
• Review the work product of associates and provide direction and training as necessary
• Provide input into engagement decisions including work plan and timeline, project management, resource allocation and career development of staff members
• Analyze and interpret a mix of qualitative and quantitative data and provide recommendations

Qualifications:

• Minimum 3 years of recent experience in providing end-to-end customer insight and analytics, data modeling, market research, voice of customer and/or digital marketing strategies
• Bachelor's degree in business, marketing, economics, math, statistics or a related field from an accredited college/university, Advanced degree or MBA preferred
• Experience with customer experience management and process improvement for marketing, sales and go to market strategy, customer profitability analysis, customer strategy business transformation, customer retention and cross sell design and program implementation, customer engagement roadmap development and cross channel campaign management alignment
• Demonstrated ability analyzing critical business requirements, identifying deficiencies and potential opportunities and developing innovative methodologies for enhancing competitiveness, revenue and customer service offerings
• Travel up to 50 percent
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law.  In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).