Senior Associate, End User Packaging & Deployments

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KPMG is currently seeking a Senior Associate, End User Packaging & Deployment to join our Digital Nexus technology organization.

Responsibilities:

• Responsible for application packaging and deployment with Intune and SCCM/MECM environments
• Responsible for collection creation using SQL and WQL dynamic queries; Act as point of escalation for Level 3 support and major incidents, working with vendors to resolve complex technical issues
• Interface with internal customers to provide support related to software deployments; Maintain documentation, including operational procedures, knowledge articles and user reference guides
• Support and maintain the environments for our standard products; and resolve technical issues that will require partnering with other technology teams and vendors to identify root causes and provide solutions
• Provide input into change management based on inquiries coming through the help desk & perform associated administration and configuration changes; Participate in incident, problem and emergency response process; and assist in incident management
• Review metrics associated to services provided and drive continual service improvements regardless of where the technology components, skills, or processes reside; Perform system health checks and create test cases for new tools

Qualifications:

• Minimum three years of enterprise experience in application packaging and deployment with Intune and SCCM/MECM environments
• Bachelor's degree from an accredited college/university or equivalent work experience
• Exceptional customer service skills with the ability to work with onshore and offshore business units; the ability to meet project deliverables with minimal user disruption
• Advanced troubleshooting of hardware and software 
• Strong verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority; Must be able to prioritize, delegate and foster the development of high-performance teams to lead/support an environment driven by customer service and teamwork; Strong trouble-shooting and organizational skills and ability to work on multiple projects simultaneously; Ability to participate in resource planning processes based on defined organizational plans
• US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

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