Senior Director, Systems of Action Operational Leader - Remote

ect creation, fiscal year activities and reporting and team recoverability efforts; manage licensing discussions; manage licensing usage, impact team utilization and optimization and audit reporting; prepare the monthly ServiceNow platform Status report and agile reports (velocity burn down, predictability, reliability)

• Participate in development and execution of ServiceNow product strategy and roadmap for the US for a specific ServiceNow module or group of modules; contribute to the platform vision, roadmap and partner with the platform owner to ensure optimization of platform investment
• Serve as the single point of ownership for all training activities related to the platform, including monthly training, certifications, and monitoring of training progress
• Work with the technology organization’s Agile CoE to ensure product delivery is using Agile optimally; coordinate solutions to project barriers and escalate appropriately; assist in managing Steering Committee meetings and generate meeting material
• Facilitate program level efforts like MBET, Global Alignment, and Distributed Development as necessary; work with the various owners to ensure continuity of approach and delivery; steer overall business expectations, perceptions and support ongoing two-way communication of product strategies, priorities, and governance
• Manage the ServiceNow ESA agreement; lead ServiceNow newsletter creation and distribution, ServiceNow coffee conversations, and steering committee activities; execute Systems of Action communication activities; workforce and talent optimization and management; financial management; release train engineer oversight

Qualifications:

• Minimum twelve years of recent experience in IT platform management with direct leadership of large-scale digital transformation programs leveraging an enterprise cloud-based solution
• Bachelor's degree from an accredited college or university is preferred
• Specific domain expertise preferred within a ServiceNow module or modules and demonstrated Lean and Agile experience; solid understanding of ServiceNow that can be leveraged to create enterprise solutions for driving digital transformation of an organization including in-depth understanding of a platform’s capabilities and the most effective approach to meet the desired digital transformation outcomes
• Deep knowledge and experience in understanding enterprise requirements necessary to successfully implement a complex SaaS or PaaS solution including a strong appreciation for understanding security, data and business usage requirements
• Advanced knowledge in strategic solution delivery models to ensure products and/or services continue to innovate and to drive continuous improvement; ability to understand the long-term ("big picture") and short-term perspectives of situations
• Exceptional verbal/written communication, collaboration, presentation, and negotiation skills to lead an environment driven by customer service and teamwork; capability to foster the development of high-performance teams; capable of building strong professional relationships with ability to influence all levels across the organization; able to set and execute strategic initiatives for team; creative thinker with ability to identify innovative business solutions; ability to develop strategic organization and resource plans, defining next generation business and leadership needs
• US Citizenship is required

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