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Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking a Senior Director, Head of Data & Platform Operations to join our Enterprise Data Services (EDS) organization.
Minimum ten years of recent, direct experience building, implementing, or leading IT service management practices using the ITIL framework including management of internal staff, multi-disciplinary teams, managed service providers and geographically dispersed teams
Bachelor’s degree from an accredited college or university in computer science or related field
Demonstrated experience with managing vendor teams, including SLA tracking and contract management; proven success with “managed services” and outsourcing models; solid experience in managing operations of IT applications and data platforms (cloud and on-prem); experienced with techniques for measuring results, such as SLA’s, metrics, KPI’s, etc. along with working knowledge of IT financial management topics including budgeting, cost allocation, vendor license and SOW management; excellent verbal and written communication skills; proven competence communicating with all levels of the organization; ability to create high level presentations for executives and stakeholders
Experience working with or implementing the ServiceNow platform, with a focus on areas like Incident, Problem, Change, and Knowledge Management as well as experience with the CMDB; knowledgeable of IT functions outside of operations (https://e.g., project delivery, development, security, compliance, architecture, etc.); ability to facilitate efficient interaction with other IT functions and manage their impact to operations
Deep understanding of run-time environments for key data and technologies: Informatica (MDM, ETL, Catalog, IDQ, Azure Data Lake (ADLS), Power BI, Data Bricks, Denodo, Azure Data Factory, Snowflake, Collibra, Alteryx, DataIku); significant knowledge of data management and related technologies such as data quality, data governance, master data management, data warehousing, BI/Analytics
Working knowledge of infrastructure, networking and security technologies; experience operating IaaS, SaaS, PaaS platforms and integration with on-premise applications; regulatory compliance experience preferred (SOX/ISO/GDPR)
KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.
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