Sr. Director, Head of Data & Platform Operations

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Director, Head of Data & Platform Operations to join our Enterprise Data Services (EDS) organization.

Responsibilities:

• Oversee the assessment, design, and execution of all Data Engineering and Operations (DEO) IT service management practices, such as Change, Incident, Problem, Knowledge and Request Management and all Operational Continuity Disciplines; be accountable for maintaining the operational state, stability, and performance of business applications and data platforms and data pipelines, serving as highest escalation point for all ITSM related topics for EDS portfolio (service disruption, incident management and resolution)
• Lead continual service improvement and ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders; create and maintain a roadmap for ITSM vision, delivery objectives, performance, metrics, and governance; identify opportunities to introduce new service management practices to the DEO environment to support high quality customer delivery
• Define and publish enterprise and vendor Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) and regularly report on compliance with these agreements; develop key practice and process performance measures and consistently report metrics to IT & EDS leadership and other stakeholders; oversee and optimize a Platform and Support run budget of ~ $10M+ annually; take accountability to set and manage annual budget for team/function including expected expenditures related to labor, software, hardware, vendors, etc.
• Lead the development and periodic testing of the technical disaster recovery plans for platforms which also include periodic plan refresh as changes occur in the business or IT architecture; take charge of life cycle management of DEO platforms required for business operations; maintain an inventory of IT assets and manage risks associated with aging components; develop and sponsor annual capital projects for software requiring upgrades
• Manage the creation of, and ongoing adherence to operational process, procedure and standards including operational handoffs, documentation, reporting, etc.; champion IT service management practices across the organization by collaborating with Organizational Change Management to show the value of IT services for our end users
• Assess and balance tactical and long-term operational needs continually via monitoring and trend analysis; ensure current and forecast future needs for ongoing application stability; focus intently on continuous improvement opportunities; manage vendor teams (MSP) providing operational support services; ensure compliance to contract, SLA’s, metrics; perform ongoing contract management

Qualifications:

• Minimum ten years of recent, direct experience building, implementing, or leading IT service management practices using the ITIL framework including management of internal staff, multi-disciplinary teams, managed service providers and geographically dispersed teams

• Bachelor’s degree from an accredited college or university in computer science or related field

• Demonstrated experience with managing vendor teams, including SLA tracking and contract management; proven success with “managed services” and outsourcing models; solid experience in managing operations of IT applications and data platforms (cloud and on-prem); experienced with techniques for measuring results, such as SLA’s, metrics, KPI’s, etc. along with working knowledge of IT financial management topics including budgeting, cost allocation, vendor license and SOW management; excellent verbal and written communication skills; proven competence communicating with all levels of the organization; ability to create high level presentations for executives and stakeholders

• Experience working with or implementing the ServiceNow platform, with a focus on areas like Incident, Problem, Change, and Knowledge Management as well as experience with the CMDB; knowledgeable of IT functions outside of operations (https://e.g., project delivery, development, security, compliance, architecture, etc.); ability to facilitate efficient interaction with other IT functions and manage their impact to operations

• Deep understanding of run-time environments for key data and technologies: Informatica (MDM, ETL, Catalog, IDQ, Azure Data Lake (ADLS), Power BI, Data Bricks, Denodo, Azure Data Factory, Snowflake, Collibra, Alteryx, DataIku); significant knowledge of data management and related technologies such as data quality, data governance, master data management, data warehousing, BI/Analytics

• Working knowledge of infrastructure, networking and security technologies; experience operating IaaS, SaaS, PaaS platforms and integration with on-premise applications; regulatory compliance experience preferred (SOX/ISO/GDPR)

KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility.  Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.  Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.  Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.  Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at “Benefits & How We Work”.

Follow this link to obtain salary ranges by city outside of CA: 

https://www.kpmg.us/work-for-kpmg/pay-transparency.html/?id=5722-9

KPMG LLP (the https://U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law.  In some circumstances, clients also may require proof of vaccination or testing (https://e.g., to go to the client site).