Tax Technology Support Technician

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Senior Associate, Tech Support Technician to join our Tax Technology Practice.

Responsibilities:

• Provide web-based proprietary application support via telephone and e-mail for all KPMG GMS Technology software products; collaborate with team members to resolve complex tasks prior to escalation
• Work on other special projects and assignments inclusive of but not limited to:interim QA testing; supervision of associate level staff daily workload; maintaining and developing management statistical reports; assist with on-boarding of new team members; updating knowledgebase and training materials
• Obtain deep technical understanding of KPMG applications and process knowledge; aid with new product learning and training of new hires; engage in all offered learning opportunities, and seek out other relevant learning opportunities important to the role
• Serve as fill-in staff as needed for afterhours support when Associate Level staff not available
• Act as fill-in Team Lead when Manager/Director unavailable

Qualifications:

• Minimum four years of related customer service support experience with prior knowledge in software administration, deployment and/or support with customer service focus within a professional services/accounting firm or large IT organization
• Bachelor’s degree from an accredited college/university or equivalent work experience
• Outstanding verbal/written communication, customer service, collaboration, critical, diagnostic and creative thinking skills to thrive in an environment driven by customer service and teamwork
• Ability to maintain a level of clarity and thinking under pressure; adapt swiftly when changes occur and balance high-paced competing demands
• Flexibility to work shifts that provide twenty-four-hour, seven days a week support (weekend and holiday rotations)

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law.  In some circumstances, clients also may require proof of vaccination or testing (e.g., to go to the client site).