Technical Manager, Application Support

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Technical Manager, Application Support to join our National Audit Technology organization.

Responsibilities:

• Manage and resolve support tickets for the SharePoint M365/2019 audit client facing applications from triage and follow through the support tickets from initiation to closure
• Troubleshoot issues with SharePoint 2019, SharePoint Online hosted SPA and web applications as well as .NET cloud PaaS services or backend ETL processes implemented in .NET
• Coordinate and have working relationship with cross functional team for SharePoint Platform upgrades and support
• Oversee root cause analysis efforts for SharePoint M365/2019 production issues; Review/assist with SQL data fixes as well as data migration efforts
• Work with cross functional teams to provide operational support and coordinate with business teams on new or existing issues and manage Microsoft tickets for same
• Assist in compliance efforts, data governance and access requests/approvals; manage and coordinate production deployment changes, to the application(s) by following change management process

Qualifications:

• Minimum eight years of experience in providing technical support to applications that are hosted on Microsoft SharePoint platform;  hands-on experience with SharePoint solutions (2013, 2016, 2019 and M365) in an enterprise level environment
• Bachelor's degree from an accredited college/university
• Strong experience in working with Microsoft 365 SaaS – SharePoint Online, MS Teams, Microsoft Compliance and Security, Office 365 groups, Power Platform and Power BI along with others; Good understanding of DevOps CI/CD and Agile practices
• Expertise in troubleshooting various types of technology stack using SharePoint, Angular, PowerShell, C#, .NET Core, SQL, HTML, JavaScript, Bitbucket, JIRA and Fortify along with others
• Working knowledge of SharePoint Framework SPFx and an understanding of OOTB, UI extension, page layouts, themes and display templates
• Working knowledge of web parts, lists/library, content types, site columns, master pages, search navigation, permissions and data management
• Experience in data migrations from SP 2013/2016 to SharePoint Online using Sharegate, Quest, or Metalogix migration tool; Preferred knowledge of SharePoint PNP and CSOM
• US Citizenship is required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

At KPMG, any partner or employee must be fully vaccinated or test negative for COVID-19 in order to go to any KPMG office, client site or KPMG event. In some circumstances, individuals who are not fully vaccinated may also be required to have a reasonable accommodation to not be fully vaccinated for COVID-19.