Customer Service Representative

Kyndryl

Bengaluru, India (Remote)

Why you should apply for a job to Kyndryl :

  • We have embraced a flexible workplace policy that helps Kyndryl employees achieve business results and work-life balance
  • Career and skills development are at the heart of Kyndryl and an essential part of our everyday culture
  • We're committed to building a culture of empathy that cares about our employees and their families – wherever you are in your life journey
  • #R-19345

    Position summary

    not necessarily tech experience. As a Customer Service Representative, you'll be the face and voice of Kyndryl, helping customers solve their problems every day.

    A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we'll teach you the rest. It's a fun and fast-paced role where you'll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you'll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care.

    You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you'll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors.

    You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It's fun, challenging, and fast-paced - you definitely won't be bored!

    Your future at Kyndryl
    This is a true "start here, go anywhere" opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

    Who You Are

    • You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and border less - naturally inclusive in how you work with others.

      Required Skills and Experience

    • 0-1 year experience in customer service or technical support role.

    • Flexible to work in Voice and Chat Process.

    • Willing to work in Night Shifts / Rotational Shifts.

    • Willingness to Work from Office as per Hybrid Work Model.

    • Windows 10 troubleshooting, excellent communication skills and also customer service skills.

    • Preferred Skills and Experience
      • Experience working with Windows, Mac, or Linux operating systems
      • Troubleshooting and problem-solving expertise
      • Support help desk experience
      • Customer support experience
      • Experience modifying approaches and adapting to customer needs

    Being You

    Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

    What You Can Expect

    With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

    Get Referred!

    If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

    Why you should apply for a job to Kyndryl :

  • We have embraced a flexible workplace policy that helps Kyndryl employees achieve business results and work-life balance
  • Career and skills development are at the heart of Kyndryl and an essential part of our everyday culture
  • We're committed to building a culture of empathy that cares about our employees and their families – wherever you are in your life journey