CommunityJobsAdviceEventsReviewsFor EmployersFor Clients
CommunityJobsAdviceEvents

Enterprise Service Desk Specialist

company-logo

Leidos

4.1

New Orleans, LA

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction

  • 4.3/5 in supportive management

  • 68% say women are treated fairly and equally to men

  • 84% would recommend this company to other women

  • 84% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.

  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.

  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.

  • Get jobs straight to your inbox

    Anonymous company reviews, virtual recruiting events, and a supportive community for women when you sign up.

    #R-00096060

    Position summary

    Description

    Job Description:

    Are you interested in being part of supporting the worlds most advanced and secure IT network?  Any interest in a position where your performance will lead to future career growth opportunities? 

    We have been awarded the Navy Service Management, Integration and Transport (SMIT) program, formerly referred to as NGEN, and we are seeking talented Help Desk Support Representatives to join the Leidos team in New Orleans, LA.

    This is an eight-year, $7.7 billion contract that is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps.  If you join our team, you will be part of the largest IT services program in Naval history.

    As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

    What will you do as a Help Desk Support Representative?

    You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consists of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary. Additional duties will include:

    • Provide health and status monitoring of the networks

    • Documenting and communicating outage information to co-workers and customers

    • Executing scripts

    • Open and close tickets.

    • Correlate events and incidents for management of Information Technology (IT) Services.

    Basic Qualifications:

    • High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience

    • Active DOD Secret clearance

    • Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.

    • Information Assurance Technician (IAT) Level II

    Pay Range:

    Pay Range - -

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    What are Leidos perks and benefits

    Backup child care

    Elder care

    Unconscious bias training

    Networking

    Diversity recruiting

    Remote work policy

    Part time policy

    Paid maternity

    Paid paternity

    Paid adoptive

    About the company

    31211

    Leidos

    Industry: Technology: B2B Tech Services

    Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. 

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction

  • 4.3/5 in supportive management

  • 68% say women are treated fairly and equally to men

  • 84% would recommend this company to other women

  • 84% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.

  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.

  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.

  • icon
    © 2023 Fairygodboss. All rights reserved.
    • about
    • careers
    • FAQs
    • privacy policy
    • terms & conditions
    112k
    0k