Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client’s requests.
Follow standard operating procedures for various topics, systems, and contact channels.
Document all of your contacts in a database.
Keep up to date on FHA mortgage processes and procedures.
To be a successful Mortgage Servicing Customer Service Representative, you will possess:
The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
Excellent time management skills and dependability.
Strong verbal and written communication skills.
The ability to work at least 25 hours per week, Monday through Friday, between 9:30 am to 6:00 pm Mountain Time. Part-time employees also have the option to work additional hours based on business needs.
High School diploma or GED.
At least two years mortgage servicing work history (https://e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience.
Will be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
Contact Center experience (omnichannel).
Bilingual (Spanish/English), verbal and written.
Come join our rapidly growing team and enjoy these benefits:
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans.
Paid Time Off (PTO) accrued based on Leidos policy.
Ten paid holidays per year.
Ongoing training to promote your success.
Tuition reimbursement based on Leidos policy.
Discounted Leidos stock purchase and other Employee Discounts.
*This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefit. Leidos will ensure that all provisions are met through their wages and benefits. *
**** The rate range for this position is $18 to $22 per hour.****
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.