Help Desk Specialist – Mid Level

Description

Job Description:

As the largest provider of IT services, Leidos develops and sustains large data and technology infrastructures and integrates complex law enforcement IT system for a number of US federal agencies.  At Leidos we offer engaging careers, a collaborative culture, and support for your career goals and growth.  This particular role would be serving a federal law enforcement agency in Clarksburg, WV.

Primary Responsibilities

• Responds to and diagnoses problems through discussion with users. 
• Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. 
• Supervises operation of help desk and serves as focal point for customer concerns. 
• Provides support to end users on a variety of issues. 
• Identifies, researches, and resolves technical problems. 
• Responds to telephone calls, email, and personnel requests for technical support. 
• Documents, tracks, and monitors the problem to ensure a timely resolution. 
• Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. 
• Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core.
• Possesses and applies expertise on multiple complex work assignments.
• Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks.
• Operates with appreciable latitude in developing methodology and presenting solutions to problems
• Contributes to deliverables and performance metrics where applicable.

Basic Qualifications

• Bachelor’s Degree in Software Engineering, Computer Science, Information Systems Management, other related discipline, or equivalent experience; additional years of experience may be considered in lieu of a degree
• 2-4 years of prior relevant experience or Masters with less than 2 years of prior relevant experience.
• Ability to work collaboratively and independently to develop creative solutions
• Ability to work well within a small team environment
• Strong communication skills
• US Citizenship

Preferred Qualifications

• Operating Systems: Linux
• Software development tools: JIRA, Confluence
• Languages/frameworks: JIRA
• Source control tools: GIT
• DOD Secret Clearance is required.

Pay Range:

Pay Range $48,750.00 - $75,000.00 - $101,250.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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