#R-00151757
g reported, e.g. hardware, software, telecommunications
Document status updates and communicate to necessary parties
Provide follow-up to the user on the status of the problem until resolution
Document the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer's needs.
Basic Qualifications:
High School diploma and 2+ of prior relevant experience.
Must have at least 1 year of customer support, deskside or remote support environment experience.
Familiarity with Microsoft Office Suite applications
Ability to obtain an ITIL v4 and A+ certification (or similar IT certification) within 90 days of hire
Demonstrate excellent verbal and written communication skills
Strong desire to pursue a career in the Information Technology
Must be able to obtain and maintain a Public Trust security clearance prior to start
Preferred Qualifications:
Bachelor's degree in Computer Science or an IT related field
Rate $65K-$75K
Original Posting Date:
2025-01-21
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range -
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.