IT Customer Support

Leidos

4.1

(20)

Washington, DC

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.
  • #R-00138680

    Position summary

    rea of the problem being reported, e.g. hardware, software, telecommunications

    • Document status updates and communicate to necessary parties

    • Provide follow-up to the user on the status of the problem until resolution

    • Document the phone calls via the ticketing system, and supply work notes so that other technicians will understand the customer's needs.

    Basic Qualifications:

    • High School diploma and 2+ of prior relevant experience.

    • Must have at least 1 year of customer support, deskside or remote support environment experience.

    • Familiarity with Microsoft Office Suite applications

    • Ability to obtain an ITIL v4 and A+ certification (or similar IT certification) within 90 days of hire

    • Demonstrate excellent verbal and written communication skills

    • Strong desire to pursue a career in the Information Technology

    • Must be able to obtain and maintain a Public Trust security clearance prior to start

    Preferred Qualifications:

    • Bachelor's degree in Computer Science or an IT related field

    Rate $65K-$75K

    Original Posting Date:
    2024-07-02
    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Pay Range:
    Pay Range -

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.