Military One Source Director of IT/Communications

Description

Job Description:

The Director of IT/Communications shall be responsible for all IT implementation and sustainment, information security, and communication resources deployed under Military One Source (MOS) contract. Serves as a member of the MOS leadership project management team ensuring service delivery and contract deliverable execution. The MOS program provides for 5.2 million military members and their families at locations worldwide services similar to a commercial Employee Assistance Program (EAP) with a broad array of information and referrals as well as counseling services including adoption information, child care, exceptional family member programs, deployment support, disability information, elder care, educational services for adults, children and youth, spouse education and career information, relocation services, pet care, non-medical counseling, financial counseling, tax assistance, health and wellness coaching, housing assistance, legal service referrals, single service member services, lodging, military benefits, relationship support, parenting, spouse relocation and transition, peer-to-peer support, and everyday issues (e.g., locating a plumber, car repair).  These services are available 24 hours a day, seven days a week (24/7), through the Internet, by telephone (via 800 number and collect calls), electronic mail (e-mail), postal mail, video counseling, and face-to-face counseling.

Primary Responsibilities

• Influence changes and system enhancements to business processes, policies, and infrastructure to deliver the most effective IT services in support of the MOS contract

• Manage the selection, evaluation, contracting and integration of externally available hardware, software, and processes to deliver business solutions

• Direct and manage, through analysis, the planning, design, development, testing, installation, and maintenance of support systems

• Select and build strong teams through formal training, diverse assignments, coaching, mentoring, and other team development techniques, along with regular individual and group meetings

• Develop tactical and strategic plans to satisfy technical business needs

• Manage and develop project cost estimates, benefits, justification, and assessment of potential project risks

• Manage projects, staff, customer expectations and business priorities to achieve customer and business unit satisfaction.

• Manage, plan, and track all budgets and expenses

• Oversee vendor relationships and projects

• Direct and manage business process re-engineering associated with existing, developing and implementation of systems

• Develops and maintains strong, cooperative relationships with other IT services groups

• Shares and establishes best practices experiences and opportunities throughout the organization

• Apply Agile development practices in delivery of transformational programs as required

• Other duties as assigned

Basic Qualifications

• A Bachelor’s Degree from an accredited college or university in Computer IT, Business Management, Management Information Systems, Computer Science, or other IT-related field to include course work in information security and program or project management

• A minimum of five years of management or supervisory experience in IT involving program or project management, information security, or IT operations

• Must be an U.S. citizen

• Must speak fluent English

Preferred Qualifications

• Experience in a military environment

• Former Military/Veteran, Military Spouse, or Wounded Warrior

Pay Range:

Pay Range - -

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