Military One Source Director of Quality Control

Description

Job Description:

The Director of Quality Control oversees the Military One Source (MOS) contract quality assurance programs ensuring that data, metrics, and reports gathered, managed, and reported are within contract standards and ensures compliance with credentialing and training of all personnel. Serves as a member of the MOS leadership project management team ensuring service delivery and contract deliverable execution.

The MOS program provides for 5.2 million military members and their families at locations worldwide services similar to a commercial Employee Assistance Program (EAP) with a broad array of information and referrals as well as counseling services including adoption information, child care, exceptional family member programs, deployment support, disability information, elder care, educational services for adults, children and youth, spouse education and career information, relocation services, pet care, non-medical counseling, financial counseling, tax assistance, health and wellness coaching, housing assistance, legal service referrals, single service member services, lodging, military benefits, relationship support, parenting, spouse relocation and transition, peer-to-peer support, and everyday issues (e.g., locating a plumber, car repair).  These services are available 24 hours a day, seven days a week (24/7), through the Internet, by telephone (via 800 number and collect calls), electronic mail (e-mail), postal mail, video counseling, and face-to-face counseling.

The Military One Source job postings are in anticipation of future work. 

Primary Responsibilities

• Designs, implements, and monitors quality operations and compliance Responsible for performance measurements and analytics, customer reporting, policies and procedures, quality of all services and service delivery tracking, coordination of satisfaction surveys, performance guarantee tracking, integration of quality improvement processes and compliance oversight

• Responsible for data reporting and analysis, overseeing training, ensuring adherence to compliance policies and procedures, and ensuring that counselors are practicing within scope

• Other duties as assigned

Basic Qualifications

• A Master’s degree from an accredited graduate program in a mental health related field such as social work, psychology, marriage/family therapy, or counseling

• A minimum of five years of management or supervisory experience in a similar program

• Must be an U.S. citizen

• Must speak fluent English

Preferred Qualifications

• Experience in a military environment

• Former Military/Veteran, Military Spouse, or Wounded Warrior

Pay Range:

Pay Range - -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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