Onsite Customer Service Representative

Leidos

4.1

(20)

Albuquerque, NM

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.
  • #R-00126913

    Position summary

    their fields.

    Leidos is seeking Entry Level Customer Service Representatives (CSRs) willing to work a hybrid onsite/remote schedule in Albuquerque (Hired candidate will be expected to work onsite 2 days per week. Required onsite days may increase in the future as business dictates). Representatives will be responding to incoming contact from consumers that have been victims of identity theft and consumer fraud. Must be able to efficiently document consumer complaints into a secure database and provide educational materials/referrals, while providing A+ customer service.

    The expected shifts include 7:00 am - 3:00 PM (MST), working on site 2 days per week with a potential to increase in the future.

    PRIMARY RESPONSIBILITIES:

    Respond to inbound calls. Provide excellent customer service. Document consumer data into web application. Provide education related to identity theft resolution, fraud prevention, and applicable federal laws.

    MINIMUM REQUIRED QUALIFICATIONS:

    • HS Diploma or GED Equivalent

    • Excellent computer/typing skills

    • Excellent communication skills

    • Position requires the ability to obtain/maintain a Public Trust clearance; a Public Trust clearance can take anywhere from 7-60 days to obtain; chosen candidate cannot start in this role until this process is complete

    DESIRED QUALIFICATIONS:

    • Prior call center experience

    • Two years of customer service experience

    • Professional Resume that contains the applicants contact info (phone number and email address), as well as the contact info (phone numbers and physical addresses) of previous employers should be attached to the application

    • Bilingual ;Fluent in Spanish and English, both written and speech (Not a requirement for the role)

    WHAT WE HAVE TO OFFER:

    • 10 Paid Holidays

    • 401K Matching

    • Immediate PTO accrual as of your start date

    • Immediate benefit coverage that retros back to your start date as long as you elect within the allotted enrollment period

    • Tuition reimbursement

    • Various options to assist you pursue a healthy lifestyle with gym/workout equipment assistance

    • A positive work environment that encourages its employee to meet/celebrates milestones

    This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos will ensure that all wage and benefit provisions are met as required by the Service Contract Act. The salary rate for this position is $15 an hour.

    Pay Range:
    Pay Range -

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Original Posting Date:
    01/18/2024

    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.