Senior ServiceNow Administrator

as the primary escalation point for complex issues and the guardian of our instance's architecture. You will play a key role in minimising technical debt, enforcing best practices, and mentoring junior members of the team.

Key Responsibilities

• Platform Governance: Oversee the configuration and customization strategy. You will ensure that all changes adhere to ServiceNow best practices, prioritizing "Out of the Box" functionality to ensure upgradeability.

• Advanced Configuration & Scripting: Handle complex requirements that go beyond standard configuration. This includes writing efficient Server-side scripts (Script Includes, Business Rules), managing complex ACLs, and overseeing API integrations (REST/SOAP).

• Solution Design: Partner with business stakeholders to translate functional requirements into technical specifications. You will be responsible for solutioning designs that are robust, secure, and scalable.

• Upgrade Management: Lead the end-to-end upgrade cycle. This includes reviewing release notes, managing skipped records, resolving conflicts, and overseeing the testing framework.

• Mentorship: Provide technical guidance and code reviews for Junior Administrators, fostering a culture of continuous learning and quality within the team.

• CMDB & Health: Maintain the integrity of the CMDB and monitor overall platform health (HealthScan/Instance Scan), proactively addressing performance bottlenecks.

Skills & Experience

• Experience: 5+ years of hands-on experience administering and developing on the ServiceNow platform in an enterprise environment.

• Certifications: Certified System Administrator (CSA) is mandatory. Additional certifications such as Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in ITSM/CSM/HRSD are highly advantageous.

• Technical Proficiency: Deep expertise in JavaScript, Glide API, Flow Designer, and Service Portal configuration. You should be comfortable debugging complex workflows and integration errors.

• Integration Skills: Proven experience managing integrations with third-party systems (e.g., Active Directory, Azure DevOps, Monitoring tools) using Integration Hub or custom APIs.

• Process Knowledge: Strong understanding of ITIL frameworks and Agile development methodologies.

• Stakeholder Management: The confidence to push back constructively when requirements pose a risk to platform stability, offering alternative solutions that meet business needs.

What We Offer

• Influence: A genuine opportunity to shape the roadmap and architecture of the platform.

• Tooling: Access to a mature instance with significant investment in advanced modules.

• Balance: A flexible hybrid working model that values output over hours in the office.

• Competitive Package: Salary commensurate with an SME-level role, including training allowances for maintaining certifications.

• Next Steps

To apply for this role, follow the links or apply via our Careers page.

Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.

We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team [email protected] if you'd like to discuss any additional support during your application or throughout the recruitment process.

Come break things (in a good way). Then build them smarter.

We're the tech company everyone calls when things get weird. We don't wear capes (they're a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for "how it's always been done."

Original Posting:

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit https://www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at https://www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.