Supervisory Information Specialist

will do:**

• Supervise and lead a team of Information Specialists, providing guidance and support to ensure accurate and timely responses to public inquiries.

• Monitor daily operations to ensure compliance with performance standards and PWS requirements, focusing on quality, accuracy, and customer satisfaction.

• Develop and implement training programs to enhance the skills and knowledge of Information Specialists, ensuring they are equipped to handle complex inquiries.

• Utilize CRM and contact management systems to track performance metrics and generate reports for continuous improvement.

• Address escalated issues and complex inquiries, providing solutions and feedback to improve first-contact resolution rates.

• Collaborate with other supervisors and management to streamline processes and improve service delivery.

• Ensure adherence to protocols for handling confidential information, maintaining the highest standards of data security and privacy.

• Foster a positive and collaborative work environment that encourages professional growth and high performance.

We are looking for someone with the following qualifications:

• Bachelor's degree in a related field or equivalent experience required.

• Minimum of 3 years of experience in a contact center or customer service environment, with at least 1 year in a supervisory or leadership role.

• Strong knowledge of federal government programs and services.

• Proven ability to lead and motivate a team to achieve performance goals and deliver exceptional customer service.

• Proficiency in using CRM systems and other contact center technology.

• Excellent communication, problem-solving, and decision-making skills.

A highly qualified candidate will have the following:

• Experience in developing and delivering training programs.

• Proficiency in Spanish or other languages is a plus.

• Familiarity with government information systems and customer service best practices

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

Original Posting:
October 13, 2025

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:
Pay Range $50,700.00 - $91,650.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit https://www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at https://www.leidos.com/careers/pay-benefits .

Securing Your Data

Beware of fake employment opportunities using Leidos' name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system - never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at [email protected] .

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission .

Commitment to Non-Descrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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