System Specialist Lead

Leidos

4.1

Junction City, KS

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction

  • 4.3/5 in supportive management

  • 68% say women are treated fairly and equally to men

  • 84% would recommend this company to other women

  • 84% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.

  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.

  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.

  • #R-00105092

    Position summary

    Description

    Job Description:

    Supports AHLTA/CHCS systems.  Performs systems analysis of these systems. Supports the installation of computer operating systems, application software, and computer hardware.  Provides hot-line support to customers and possesses troubleshooting skills and knowledge of the MHS clinical systems and Windows environment and OS.  Analyzes and supports technical documentation detailing installation procedures. Supports the overall integration of all system peripherals so that they can operate correctly within a predefined environment.  Manages the overall installation and maintenance of CHCS/AHLTA hardware and software on a daily basis. Monitors overall system performance. Oversees daily operations of system at the customer site to ensure system availability. Troubleshoots hardware and application software.  Loads new software releases and software maintenance updates at the customer site.  Logs trouble calls with the Defense Health Global Support Center (DHAGSC) with required follow-up until problem resolution. Maintains a site log of trouble tickets and accumulates data for effective problem resolution statistics. Performs CHCS/AHLTA system security checks on a routine basis. Interfaces with customer and is responsible for technical communication with management/other sites.

    Primary Responsibilities

    • Site Administration Tasks to include AHLTA/CHCS, DII System administration, scheduled backups

    • Support System Upgrades CHCS/AHLTA (Hardware / Software / Firmware) Manage CHCS/AHLTA Site Level System Availability

    • Assist System Engineering with monitoring  System Performance  and  Management of identified  bottlenecks

    • Assist Software Engineering / TIER III with resolution of data integrity issues. Install SDD- approved software (change packages, special software, quick fixes, IAVA patches)

    • Maintain MHS approved interfaces between SDD IT Systems (CHCS/AHLTA) in coordination with primary vendor

    • Provide onsite support for testing, evaluation and implementation of new SDD- approved IT systems and system enhancements

    • Reporting and Documentation (Data calls, Downtime, MICCB, FSW updates)

    • Plan, coordinate, and participate in major system events

    • Perform technical escalation

    • Support special projects pertaining to CHCS/AHLTA Other

    • Duties as assigned supporting CHCS/AHLTA

    Basic Qualifications

    • Must be able to obtain ADP II.

    • Must Possess current Comptia Security+ Certification to be considered for this position.

    • Education: typically requires BS degree or equivalent experience and less than 2 years prior relevant experience.

    Pay Range:

    Pay Range $46,800.00 - $72,000.00 - $97,200.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Get jobs straight to your inbox

    Anonymous company reviews, virtual recruiting events, and a supportive community for women when you sign up.

    What are Leidos perks and benefits

    Backup child care

    Elder care

    Unconscious bias training

    Networking

    Diversity recruiting

    Remote work policy

    Part time policy

    Paid maternity

    Paid paternity

    Paid adoptive

    About the company

    Industry: Technology: B2B Tech Services

    Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021. 

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction

  • 4.3/5 in supportive management

  • 68% say women are treated fairly and equally to men

  • 84% would recommend this company to other women

  • 84% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.

  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.

  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.