Tier 1 - Technical Service Desk Administrator (12hrs Shifts)

Leidos

4.1

(20)

Reston, VA

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.
  • #R-00132069

    Position summary

    tion/system problems.

    • Coordinate with customers and stakeholders to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.

    • Duties include examining customer problems the identify & implement appropriate corrective action to initiate an effective solution/repair or return.

    • This role analyzes recurring problems, annotating, and initiates solutions for preventing reoccurrence.

    Basic Qualifications:

    • Significant experience with customer support

    • Significant experience supporting a broad range of assignments requiring originality and innovation in determining how to accomplish tasks.

    • Significant experience working in a face paced environment

    • Significant experience with troubleshooting issues in a growing environment

    • Time management skills

    • Strong oral and written communications skills

    • The candidate must have high school diploma or equivalent and 5+ years of prior relevant experience.

    • Candidate must have an active TS/SCI with polygraph.

    • Candidate must be US Citizen.

    Original Posting Date:
    2024-03-26
    While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

    Pay Range:
    Pay Range $49,400.00 - $89,300.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.