TRICARE Beneficiary Services Representative-Okinawa-C

Leidos

4.1

(20)

Japan

Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.
  • #R-00127648

    Position summary

    der the Defense Health Agency (DHA). You will also provide specific services to all TRICARE eligible beneficiaries including customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. This great job opportunity makes a difference for so many of our valued military families!

    WHAT YOU WILL BE DOING:

    • Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.

    • Register TRICARE beneficiaries in the Composite Health Care System (CHCS)

    • Resolve enrollment discrepancies between systems, and run weekly reports

    • Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines

    • Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person

    • Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty portability/disenrollment process

    • Conduct briefings for In Processing, Out Processing, Maternity, and others

    • Provide basic claims support such as providing information on the status of claims

    • Collect and record Other Health Information (OHI) information into applicable systems

    • Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question

    • Collect and report information on daily activities performed

    • Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses

    • Maintain confidentiality and proper handling of Protected Health Information (PHI)

    • Provide remote support to Leidos BSRs at other sites

    • Adhere to a business casual dress code

    FACTORS FOR SUCCESS:

    • High school diploma or GED
    • Must be SOFA/Command Sponsored as a dependent of an Active-Duty Service Member or DoD employee
    • Must be a US Citizen to be considered for this position
    • Be eligible for and maintain ADP II/IT II clearance
    • Three years' cumulative experience in the following areas:
      • Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment

      • Experience in a medical or clinical environment

      • Experience with the CHCS or civilian healthcare computer system and in processing medical claims

      • Experience in a public environment

    HOW TO STAND OUT FROM THE CROWD:

    • Be fluent in English

    • Proficient in written and oral communications

    • Possess effective presentation skills

    • Computer literate with Internet research experience

    • Proficient with Microsoft Office 2010 or later applications-Word, Excel, PowerPoint, and Outlook

    • Ability to respond tactfully with people on the phone and in person

    • Ability to work independently and under general supervision

    • Excellent organizational skills and time management skills

    • Detail oriented

    • Ability to multitask

    PREFERRED:

    • Associate degree is preferred

    • Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and CHCS.

    Apply today to learn more about how you can support this worthwhile mission.

    Pay Range:
    Pay Range $28,600.00 - $51,700.00

    The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

    Why you should apply for a job to Leidos:

  • 4.1/5 in overall job satisfaction
  • 4.3/5 in supportive management
  • 70% say women are treated fairly and equally to men
  • 85% would recommend this company to other women
  • 85% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
  • Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
  • Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.