Why you should apply for a job with Leidos:
FGB'ers gave this company a 4.3/5 in overall job satisfaction
FGB’ers working at Leidos rated their manager’s support a 4.5/5
Our Women’s Network is one of nine employee resources groups that provides support for onboarding, networking & professional development.
Leidos offers programs to help employees prepare for over 95 industry-standard professional and technical certifications.
Leidos offers a voluntary well–being benefit program to help support employees on their personal wellness journey and earn rewards.
FGB'ers' job reviews
#R-00081384
Position summary
Description
Job Description:
Department of Defense Account Management and front-line technician working onsite within a Customer Sensitive Compartment Information Facility, SCIF.
Primary Responsibilities
- First level contact representative responsible for overseeing user account assignment and implementation in a time sensitive work environment.
- Assist users to ensure account access and maximize uptime to application.
- Primary interaction with customers will be through written communication: e-mail, chat capabilities, or application portal.
- Continuous Improvement environment where technicians will be expected to verify user experiences and provide input to refine processes that will improve customer experiences and drive increased application adoption.
- Performance is measured by individual contribution and quality of work as well as team interaction and collaboration.
Basic Qualifications
- US Citizen who can maintain required DoD Security clearance.
- Must have or be able to reactivate a Department of Defense Top Secret/Sensitive Compartmentalized Information clearance, DoD TS/SCI
- High School diploma or GED with 3 years professional work experience
- Proficient in creating technical documentation & diagrams using Visio or similar
- Ability to work in a Sensitive Compartment Information Facility, SCIF.
- Available to work non-standard business hours including weekends or holidays as needed.
- Prior work experience in a customer service or help desk environment
- Willingness to adhere to Federal COVID mandates.
Preferred Qualifications
- List additional skills and experience
- Prior SCIF work experience.
- Active or ability to reactivate a DoD TS/SCI Counterintelligence Polygraph clearance, DoD TS/SCI with CI poly.
- Bachelors degree with 1-3 years professional work experience
- Industry certifications such as ITIL V4, CompTIA A+, or related
- Experience working in and contributing to a Continuous Improvement work environment
- Prior experience working in high energy and fast paced work environment
- Someone who thrives in a team atmosphere and can keep their cool when work volume surges
Pay Range:
What are Leidos perks and benefits
Backup child care
Elder care
Unconscious bias training
Networking
Diversity recruiting
Remote work policy
Part time policy
Paid maternity
Paid paternity
Paid adoptive
About the company
Leidos is a Fortune 500® information technology, engineering, and science solutions and services leader working to solve the world’s toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company’s 40,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Virginia, Leidos reported annual revenues of approximately $12.30 billion for the fiscal year ended January 1, 2021.