Assistant Systems Manager

.

Description and Requirements

Summary

• Candidates should be knowledgeable about Problem Management processes, including Root Cause Analysis, Known Error, and Major Incident Review

• Lead Problem Management activities directly for specific situations as appropriate

• Incident trending for proactive problem management

You will

• Minimize the adverse impact of incident and problem on the business that are caused by errors within the IT infrastructure

• Reviewing and managing problem trends, driving closure of problem tasks and creating improvement plans

• Define information and uses it proactively to prevent the occurrence of incidents and problems in both production and development environments

• ITIL process management experience on change, Incident and Problem

• Ensuring PRM tickets quality standards before closure of PRM tickets

• Conduct PRM Meetings after major incident occurred

You bring

• Bachelor Degree in Computer Science, Information Systems, or related disciplines

• At least 3 years' working experience within a related environment

• A good knowledge of the tools, methods, procedures and software used in the operation and management of IT services

• Excellent communication skills, conflict and stress handling, ability to coordinate work across multiple teams

• ITIL v3 and v4 certification is preferred

• Good command of written and spoken in Chinese and English

Additional Locations:

• Hong Kong