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FCNT合同会社 - Service readiness PM/ 新機種修理プロジェクト管理

Lenovo

2.6

(5)

Japan (Remote)

#WD00074871

Position summary

: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

【About Organization】

  • The Repair Service is responsible for the overall repair of products sold by FCNT and is responsible for the profit and loss of the repair business.

  • Specifically, the Repair Service is responsible for selecting, launching, and providing a repair environment for repair vendors, making repair plans and repair parts procurement plans, operating call centers, and managing repair vendors.

  • In addition, the Repair Service is responsible for customer and carrier relations related to repair and promotes customer satisfaction and quality improvement of repair quality.

【Roles and responsibilities】

  • Manage Service Readiness project and engage internal teams and ODM/3rd parties to make sure Services can be ready for New Product Introduction (NPI) w/ no delay.

  • Develop detailed Service Project Plan to track progress.

  • Lead & manage Service evaluation on Change Request during NPI phase.

  • Perform risk management to identify Service Readiness Project risk and drive teams for mitigation plan.

  • Bridge geography Service teams and World Wide Service teams for Services Readiness status, key project updates and key issues discussion.

  • Be as owner of Service internal NPI BMS & improve communication efficiency.

【Key Interaction with】

  1. Internal (Domestic)

  • Repair Vendors

  • FCNT Development Member

  • Quality Assurance Member

  • Lenovo Japan Service Member

  1. Lenovo Global/AP Functions

  • GSC

  • Service support

  • Technical support

【Requirements：Must Have】

  • 10+ years of experience in mobile phone development

  • TOEIC score of 700 or above

  • Knowledge and experience with cell phone development processes

  • Strong communication skills (Logical one thinking, communication skill, negotiation skill, presentation skill and so on)

Additional Locations:

  • Japan