Sales Support Representative

Lenovo

2.6

(5)

Multiple Locations

#WD00065503

Position summary

.

Description and Requirements

The Sales Support team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages on a daily basis, and to get the sense of Lenovo business.

We are looking for pro-active people who do not like a routine at work. The team supports the LA region, and we are looking for candidates with the following language combination: English + Portuguese languages (optional).

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. pricing, order management - 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

  • Contract Creation

  • Validation of terms and conditions

  • Contract Maintenance

  • Contract Renewals

  • Contract Registration

  • Proposal and Price Quotes Creation

  • Solution Design / Configuration

  • SOW Preparation

  • Audit ready documentation creation and storage maintenance

Organization

You will report to Operations Manager.

Position Requirements:

The Sales Transaction Support Representative will have excellent contract language/creation background, teaming skills, quality improvement, and organization skills. We need somebody who will be able to demonstrate the ability to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution.

Other requirements included:

  • 1+ year of contract administration experience

  • Strong PC Background (Word, Excel, etc)

  • Customer Satisfaction and Customer Escalation Management

  • Strong ability to gather, analyze, monitor, and document data

  • Strong written and verbal English communication skills

  • Exceptional interpersonal and relationship management skills

  • Facilitation and collaboration skills Must be a team player who is highly motivated & detail oriented

  • Flexibility to work in a fast-paced environment and manage multiple concurrent tasks/projects/priorities

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Additional Locations:

  • Argentina - Capital Federal - CABA