Service Delivery Support Professional

: LNVGY).

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Description and Requirements

Position Description

Delivery Specialist role is new position in the EMEA Services Support Organization and will support widely Lenovo teams and service partners.

Role responsibilities:

• Support service delivery execution on Customer Experience, SLAs and cost to Lenovo commercial customers via our Service Partners.

• Support with sales and customer escalations. Complaints root cause analysis and action-plan tracking.

• Perform and assist with business consultation over the escalated and non-routine issues of services.

• Assist on-site support service processes, supporting and instructing service partners. Reviewing the quality of the work provided by partners.

• Coordinate with internal teams to identify root causes and perform resolutions.

• Supporting for critical situation co-ordination in the region.

• Service processes improvement and standardization.

• Acting to local sales teams as Trusted advisor in end2end service delivery process.

• Compile service delivery reports upon request

• Drive Service Delivery projects

Role requirements

• Experience working in service department

• Proven customer support experience, customer oriented, talkative (email, phone, chat)

• Proven ability to handle escalations based on defined priority

• Fluent English & Turkish language knowledge is a must

• Good presentation skills

• Familiar with corporate environment

• Ability to multitask, prioritize & manage time effectively to meet deliverable's deadlines using multiple tools (phone, email, instant messaging, meeting).

What we will offer:

• An open and stimulating environment within one of the most forward thinking IT companies.

• Flat structures and fast decision-making processes.

• A modern and flexible way of working to combine personal and professional life, possibility to work from home.

• An international team with a high focus on Diversity.

• Attractive compensation package. Lenovo is looking forward to welcome you in our team as soon as possible!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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