ServiceNow Services Executive




Morrisville, NC


Position summary


Description and Requirements

About the role:

This role is part of the Digital Workplace Services team. Our purpose is to accelerate platform adoption and drive customer business outcomes. We do this through a portfolio of products and services, delivered by world-class consultants, training and success professionals, our leading practices, methodologies, and tools, as well as our ecosystem of partners.

Your responsibilities will include:

As a ServiceNow Services Account Executive, you will be responsible for selling a portfolio of service offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilizing our products. These service offerings include our Impact success offering, product implementation services, and training. The Services Account Executive is well-versed in services and post-sales adoption strategies. They are a trusted advisor to the account team and our customers for successful implementation, adoption, and value realization. A quota-carrying role, the Services Account Executive owns the Services sales strategy by proactively creating demand for new Services opportunities and partnering with the ServiceNow Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory.

  • Collaborate with software sales account teams, Customer Outcomes and Training team members, and our eco-system of delivery partners

  • Develop and execute a services sales strategy in the designated territory with a target account list

  • Proactively create new Services opportunities (Impact, Implementation Services, and Training) in both new and installed base customers

  • Create pipeline and manage end-to-end forecasting process for Services opportunities

  • Serve as a trusted advisor to the customer by understanding their existing and future digital transformation roadmap and driving the right mix of ServiceNow services to meet their needs

  • Arrange and conduct services-related discussions in alignment with the account strategy

  • Lead extended team in solutioning and scoping, and proposal development

  • Execute value-based selling methodology for Impact, Implementation Services, and Training opportunities

General KPIs:

i. Meeting Sales targets relating to ServiceNow solutions

ii. Provide accurate weekly business metrics, demand, forecast

iii. Working with other teams to build trackable and measurable go-to-market programs and initiatives

Position Requirements:

  • Minimum 8 years of previous services sales experience gained within a SaaS software or solution sales organization (or reasonably equivalent)

  • New account sales focus, operating independently to identify new opportunities

Preferred Requirements:

  • Demonstrable track record of achieving Services, Success, or Training sales targets and accurate forecasting

  • Ability to communicate and collaborate across lines of business and multiple customer and partner personas, including executives

  • Strong operational command - managing end-to-end franchise

  • Ability to leverage a deep understanding of the competition - both positioning strategy and technology - to create a competitive advantage for the company

The base salary range budgeted for this position in CA, CO, Jersey City - NJ, NV, Ithaca - NY, NYC, WA, is $140 - $160k. Individuals may also be considered for bonus and/or commission. Lenovo's various benefits can be found here: https://

In compliance with Colorado's EPEWA, the expected Application Deadline for this position is 8/30/24. This applies to internal and external candidates.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations:

  • United States of America - North Carolina - Morrisville