Relationship Manager Academic




Melbourne, Australia


Position summary

Academic Relationship Manager is a great opportunity to work for LexisNexis, a global organisation that provides world-class content and leading-edge technology and software tools, allowing our customers to quickly find the answers they are searching for, and to advance the rule of law. 

We also have flexible working arrangements plus fantastic career development pathways.

About the Role:

The Academic Relationship Manager is responsible to grow LexisNexis sales of products and services, in the allocated territory within the Academic market, maintain a high level of market visibility and penetration and maintain and strengthen relationships amongst universities and other educational institutions with a key focus on relationship management and solutions selling to retain and win new business. 

This is a Permanent full-time to be based in either in Brisbane or Melbourne with the possibility of combined home/office-based arrangements to have flexible work-life balance.

Key responsibilities include:

  • Relationship management with all customers in the territory virtually and in person.
  • Achieving targets by retaining and growing existing customer accounts.
  • Maintain high quality working relationships with academics, bookshops and students.
  • Maintain reporting systems to assist in the sales and management process
  • Effectively meet customer needs and take responsibility for customer satisfaction and loyalty
  • Provide market analysis and feedback to management and editorial
  • Assist in ad hoc projects as required to improve business processes

What’s in this role for you?

  • A supportive, passionate, and fun team to work with and a great corporate culture that invests in its people. 
  • Participation in variable compensation plan providing uncapped commission opportunities.
  • Autonomy and accountability in managing the performance of your own territory.  
  • Be part of a global organization with global opportunities.  
  • Sell market leading products. 
  • Flexible working conditions with option to work from home.

To be successful in this role, you will have:

  • Tertiary qualified relevant knowledge of education / universities background in Australia
  • Territory and stakeholder management at executive level with the ability to nurture relationships at a strategic level.
  • Excellent communication and conflict resolution skills and proven ability to negotiate.
  • Strong communication skills with ability to build relationships (essential).
  • Strong numeracy skills, sales reporting, and CRM management with proficiency in MS Excel (essential).
  • Competent with Microsoft Office suite and CRM system.

Apply today, or to learn more about opportunities with LexisNexis or RELX Global, join us here:

We help lawyers win cases, manage their work more efficiently, serve their clients better and grow their practices. We assist corporations in better understanding their markets and monitoring relevant news. We partner with leading global associations and customers to help advance the Rule of Law across the world.

Every day at LexisNexis, you will work with highly creative minds to explore impossibilities, inspire innovation, and lead the way 21st century legal content is produced, disseminated, and utilised. You have the power to empower those in need and truly make a difference to the lives of people all around the world.

We are looking to fill this role as soon as possible – apply now to be considered.

Thank you for your interest.

LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: .

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Why you should apply for a job to LexisNexis:

  • Ranked as one of the Best Companies for Women in 2022

  • 4.5/5 in overall job satisfaction

  • 4.7/5 in supportive management

  • 91% say women are treated fairly and equally to men

  • 89% would recommend this company to other women

  • 93% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • 100+ Employee Resource Groups enhance our culture of inclusion & diversity. Employees receive paid hours for participation & volunteerism.

  • Up to 14 weeks of paid time off to bond with a newborn or adopted child(ren) to be used within one year of birth.

  • In 2020, 45% of board members were women, which represents an increase from 2019, when women made up 36% of the members of the board.