Do you enjoy resolving customer issue to achieve customer satisfaction?**
Join us in shaping a more just world.
LexisNexis, a part of RELX, is a leading global provider of legal, regulatory, and business information. We help customers increase productivity and improve decision-making and outcomes. Our 10,500 experts and innovative tools help us shape a better world for our customers and communities.
The Sales Administrator plays a critical role within Enterprise Solutions Sales & Marketing organization. They are the bridge between the front and back offices which, when working efficiently, allow for smooth transactions, provide an excellent customer experience (both internally and externally), while always ensuring revenue opportunities are maximized and selling time is optimized.
About the role
This role is responsible for providing operational and administrative support to the sales team. It will also be client orientated and responsible for the assembly of proposal and order documentation.
Ownership, maintenance, and continual improvement of sales processes
Building professional partnerships with clients, sales team and project management team
Working with the Sales Leadership Team to encourage best practice behaviours within the sales team
Formulation of sales correspondence, to include, but not limited to proposals, tender responses, quotations, orders and contracts.
Managing the sales contracting process with the Sales Team, In House Legal Counsel and where appropriate directly with Customers
Responsible for the completion of Customer information requests through liaison with representatives throughout the RELX Group, including supplier questionnaires
Process new sales orders and ensure Product Library is maintained to reflect changes in the business
Responsible for managing and maintaining Sales Collateral via online repositories, which will include sales documentation, training manuals etc
Managing customer information including licencing, key contacts & data gathering/cleansing
Managing all customer queries efficiently and with the aim of optimising customer satisfaction
Managing sales leads, including opportunity qualification and information capturing
Preparing sales and marketing data for consumption in reporting purposes
Leading the approval process for bespoke software and professional services sales opportunities
Managing ad hoc contract related projects through liaison with the In House Legal Counsel to ensure compliance with new legislation, for example GDPR
Responsible for ordering Third Party Products
Purchase Order Processing
Maintaining the marketing event diary
Monitor and maintain data quality within the marketing database in compliance with both legal and practice obligations.
Work in a way that works for you
We promote a healthy work/life balance across the organization, with various flexible and remote working options available to employees
Working with Us
LexisNexis Legal & Professional is proud to be an equal-opportunity employer. We are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Together, we are building a diverse and inclusive workplace.
Working for you
We believe in a healthy work/life balance. We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
About our Team
LexisNexis is a data and analytics company with 10,500 colleagues serving customers in more than 150 countries. We’re one of the largest information and analytics companies on the planet. We design solutions that help our customers increase productivity, improve decision-making and outcomes, and be more successful.
LexisNexis, a division of RELX Group, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK .