Tele Client Mgr NARS

Job Discipline Description Builds and maintains effective long-term relationships and a high level of satisfaction with key senior-level decision makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus | Identifies, develops and typically closes new sales opportunities | Creates demand for the organization's products and services by raising their profile with customers | Achieves revenue targets by increasing revenue spend per account | May conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies | Responsibilities are within the Account/Relationship Management Function as it relates specifically to telesales General Profile: Developing professional role with working knowledge in own discipline Solves a range of routine problems Demonstrates some proficiency with concepts and processes Analyses possible solutions using standard procedures Receives a moderate level of guidance and direction from more senior level roles Recommended Skills: Functional Knowledge: Requires expanded conceptual knowledge in own job discipline and broadens capabilities Business Expertise: Understands key business drivers; uses this understanding to accomplish own work Leadership: No supervisory responsibilities but may provide guidance to new associates Problem Solving: Solves standard problems by analyzing possible solutions using experience, judgment and precedents Impact: Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills: Explains information to others in straightforward situations

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