Analyst-Digital Commerce

Lowe’s Home Improvement

3.5

(24)

Mooresville, NC

Why you should apply for a job to Lowe’s Home Improvement:

  • 5/5 in supportive management
  • 65% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All eligible, full-time salaried or hourly associates receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave.
  • Our Women Empowered Business Resource Group helps women achieve their full potential inside and outside of Lowe’s.
  • Recognized as one of the 2023 NBIC Best of the Best Companies for Inclusion
  • #JR-01816077

    Position summary

    s customer experience. Additionally, the Analyst, Dropship Returns will contribute to the achievement of Objectives & Key Results for the broader Dropship business, while positioning themselves as a key partner within the greater Digital Commerce organization.

    What you will do

    • Regular review of Dropship returns reporting (Voice of Customer, Returns Dashboards, Claims Reporting, etc.) and related datasets to identify common themes or patterns driving returns of Dropship products (e.g., missing parts, damages, wrong item received, poor quality, etc.) and complete root cause analysis to develop strategies that address opportunities.

    • Build and maintain strong relationships with key cross-functional partners across Lowe's (Brand Advocates, Contact Center, Finance, Merchandising, Product Management, Store Operations, Supply Chain, Technology, Vendor Relations, etc.), collaborating with and influencing these groups to translate opportunities into actions.

    • Engage with third-party vendors as needed and collaborate on opportunities to reduce returns or improve recovery.

    • Monitor industry trends relative to Dropship returns while partnering closely with the Digital Commerce Post Order Team to identify opportunities and develop strategies for improving the customer experience relative to returns.

    • Create business cases in support of proposed projects and initiatives, compiling qualitative and quantitative data to illustrate the impact on Lowe's Digital Commerce business and inform prioritization.

    • Partner with product and technology teams to facilitate the crafting of business requirements in support of the development of key technology solutions.

    • Manage and track key Dropship return deliverables and commitments underway with partner teams to ensure completion.

    • Serve as the business lead for key Dropship returns programs (e.g., Special Order Sales Packaging Inspection Program, Dropship Returns Outreach Program, etc.) monitoring execution, tracking results, and escalating issues where appropriate.

    • Serve as a subject matter expert in the Dropship returns space, providing guidance and/or tangible outputs to cross-functional partner teams when consulted as part of projects, initiatives, or ad-hoc requests.

    Required Qualifications

    • Bachelor's degree in business administration, management or related field

    • 3 - 5 years relevant experience

    • Experience working with cross functional teams, data and financial analysis, and understanding core supply chain principles.

    • Experience in 1 or more: PowerBI, SQL, Teradata, MS Access, VBA, Excel, or Data Mining and visualization

    • Excellent written and verbal communication skills, including ability to develop presentations and analytical documents for presentation to leadership.

    Preferred Qualifications:

    • 3-5 years experience in retail merchandising, inventory planning, vendor performance management, assortment planning or forecasting roles.

    About Lowe's
    Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

    Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
    Pay Range for CA, CO, HI, NJ, NY, DC, IL, or WA: $58,100.00 - $96,900.00 annually Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.

    Why you should apply for a job to Lowe’s Home Improvement:

  • 5/5 in supportive management
  • 65% say women are treated fairly and equally to men
  • 65% say the CEO supports gender diversity
  • Ratings are based on anonymous reviews by Fairygodboss members.
  • All eligible, full-time salaried or hourly associates receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave.
  • Our Women Empowered Business Resource Group helps women achieve their full potential inside and outside of Lowe’s.
  • Recognized as one of the 2023 NBIC Best of the Best Companies for Inclusion