Knowledge Base Sr Specialist

y with leadership and functional teams to build relationships and continuously gain a deeper understanding of the division's process documentation to meet business needs.

What You Will Do

• Responsible for capturing, updating, formatting, and uploading (to the knowledge base) process documentation (workflow diagrams, standard operation procedures, knowledge articles, work instructions, etc.) using content direction from the respective functional teams.

• Responsible for administering and uploading HR policy updates based on direction from the Associate Relations team

• Administers knowledge articles (FAQs, presentations, practice guidance, and other HR documents) based on content direction from the respective functional team.

• Partners with functional teams to understand business needs and ensure that knowledge base content meets organization standards

• Supports the design of new knowledge distribution policies and encourages use of new practices.

• Schedules and performs regular reviews of the knowledge base to identify areas that need to be updated/expanded. Liases with content owners on aged content to update and improve.

• Reviews the structure of the knowledge base on a regular basis to ensure that it reflects the needs of the business and adheres to established guidelines.

• Reviews knowledge base usage and article ratings/feedback.

• Synthesizes information assets for associate education, communication, and other training initiatives.

Minimum Qualifications

• High School or GED

• 4 years progressive experience in the ability to share information through classified networks using collaboration tools

• 4 years progressive experience in business process design, requirements analysis, and change management

• 4 years experience and knowledge of software systems and hardware systems

Preferred Skills/Education

• Bachelor's Degree Business, Knowledge Management, Computer Science, Information Technology, Communications, or other related field

• 2 years progressive experience in the ability to share information through classified networks using collaboration tools

• 2 years progressive experience in business process design, requirements analysis, and change management

• 2 years experience and knowledge of software systems and hardware systems

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.