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Activation Technician II - Work From Home

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Lumen

3.9

United States

Why you should apply for a job to Lumen:

  • 4.2/5 in supportive management

  • 71% say women are treated fairly and equally to men

  • 72% would recommend this company to other women

  • 79% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible time off policy intended to empower employees to balance personal lives with demands of the business.

  • Access to Care.com membership to provide employees with the help they need – when and where they need it.

  • Paid Parental Leave and Adoption Assistance.

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    #324845

    Position summary

    About Lumen
    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    The Role

    This position will be responsible for the testing of layer 1 and layer 2, implementation of services at layer 1, 2, and occasionally 3, including private line services; Ethernet, Multi-Protocol Label Switching (MPLS), Virtual Private Network (VPN), DIA, Voice, Security, Managed Services and Software-Defined Wide Area Network (SD-WAN) suite of products. Responsibilities will also include product and systems knowledge related to the activated services, technical validations, pre-testing, troubleshooting, activation and post activation with customers.

    The Main Responsibilities

    •    Complete activations for external customers with some oversight.    
    •    Partner with the applicable departments to trouble shoot activations for Customer Care Managers, Account teams and Field Ops    
    •    Troubleshoot post-activation issues.     
    •    Proficiently process orders according to service level agreements (SLAs), M&P's, On-Time Performance objectives and quality standards.
    •    Proficiently manage the assigned queue (may be an Automatic Call Distribution (ADC) call queue where assigned) to maintain service level objectives.            
    •    Maintain and support the network infrastructure.
    •    Update all systems and databases with careful attention to detail.
    •    Provide accurate and consistent internal and external customer communication during established intervals using phone, email, and ticketing notes.     
    •    Develop and maintain close working relationships with key stakeholders to understand evolving issues and requirements, understand upstream and downstream implications and dependencies, ensuring key solutions are executed and properly coordinated.     
    •    Maintain a commitment to safe practices and hold others equally accountable.
    •    Complete designated amount of work in a specified timeframe with a high degree of quality.    
    •    Efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.    

    What We Look For in a Candidate

    Minimum Qualifications:    
    •    Associates degree or equivalent education and relevant experience.     
    •    5+ years of related experience or equivalent.
    •    May require technical certification.
    •    Knowledge of Wide Area Network (WAN) and Local Area Network (LAN) Topologies
    •    Understanding and ability to interpret Circuit Designs    
    •    Beginner experience with implementation of Circuits: DS1, DS3, Optical, Ethernet, and DWDM    
    •    Beginner experience with Network Hardware including Routers, Switches, Wireless Access Points    
    •    Beginner experience working with Internet and Private Network Solutions
    •    Beginner experience configuring Customer Provided Equipment (CPE) Routers and Switches
    •    Beginner experience working with Voice over Internet Protocol (VOIP) Equipment or Solutions
    •    Beginner experience configuring CPE Routers and Switches
    Preferred Qualifications:
    •    Telecommunications or other relative field of study/work
    •    Certifications on related telecom or networking field (2 certifications preferred - Cisco Certified Network Associate and/or Metro Ethernet Form (MEF))
    •    Experience in working in a fast-paced environment and dealing with ambiguity (thinking outside of the box).
    •    Intermediate knowledge of Open Systems Intercommunication model, working knowledge of TDM, Ethernet, Voice, MPLS, Internet Protocol, Dense Wavelength Division Multiplexing (DWDM) and Classless Inter-domain Routing (CIDR) 
    •    Fundamental knowledge of Routing Protocols and Hardware Platforms to include BGP, OSPF, TCP/IP, IP Routing, Cisco 
    •    Layer 2 and 3 Hardware and Software plus Cisco IOS, ATM, Frame-Relay, Juniper, Juno OS, DNS, Radius and UNIX
    •    Exposure to Network Design (LAN, WAN and ISP) and troubleshooting 
    •    Fundamental knowledge of all Ethernet Topologies.

    What to Expect Next

    Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

    Requisition #: 324845

    When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

    EEO Statement
    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Disclaimer
    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

    Salary Range

    Salary Min :

    43830

    Salary Max :

    97560

    This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

    This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

    As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

    Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

    Salary Range

    Salary Min :

    43830

    Salary Max :

    97560

    This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

    What are Lumen perks and benefits

    Lactation facilities

    Maternity leave coaching

    Fertility

    Backup child care

    Child care subsidies

    Care-taking PTO

    Elder care

    Unconscious bias training

    Sponsorship program

    Networking

    Diversity performance

    Diversity recruiting

    Remote work policy

    Part time policy

    Paid paternity

    Paid maternity

    Unpaid paternity

    Unpaid maternity

    Paid adoptive

    Short term disability

    About the company

    27429

    Lumen

    Industry: Telecommunications

    We are a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, we’re helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.

    Why you should apply for a job to Lumen:

  • 4.2/5 in supportive management

  • 71% say women are treated fairly and equally to men

  • 72% would recommend this company to other women

  • 79% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible time off policy intended to empower employees to balance personal lives with demands of the business.

  • Access to Care.com membership to provide employees with the help they need – when and where they need it.

  • Paid Parental Leave and Adoption Assistance.

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