CDN Solutions Architect

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The CDN Solutions Architect will utilize both technical and business acumen to gather and understand prospects' and existing customers’ business and technical needs to effectively communicate Lumen’s value proposition and appropriate solutions. This fast-paced environment requires a high-energy individual with the ability to handle multiple accounts simultaneously. 

The Main Responsibilities

The Solution Architect will be responsible for the technical aspects of the sale – requirements gathering, technical proof of concept (POC), and assist with solution deployment.

After customer’s on boarding, the Solution Architect will embrace Lumen’s Customer Success approach and work closely with customer all along his customer life cycle to ensure Growth, Retention, Customer Satisfaction. 

This position has the unique opportunity to work with multiple customer environments. Solutions Architect will work with sales reps (Sales Overlays and Account Directors) to understand customer requirements and determine the technical fit of Lumen's services through conference calls, site visits, presentations, technical evaluations, and implementations.

The Solutions Architect will also interface with Product Management, Engineering and Operations to help guide product direction based on client feedback and competitive research.

Technical point of contact and customer facing (for account management)

Detect any opportunity to grow

Provides technical insights to grow the business

Prevent any potential technical issue

Build strong relationships with customers

Support Account Directors and Sales Overlay teams from day to day activities to account planning and mapping.  

What We Look For in a Candidate

Excellent communication skills  

Proactiveness

Media and web expert with specific expertise in CDN and CDN Edge computing  

Expert in video streaming: from acquisition to delivery

Strong expertise in all internet technologies: HTTP/HTTPS, all web servers, web development languages, Network and Protocols, DNS, HTML5, HLS, HDS, DASH, H264 and HEVC, content protection.

Expertise in layer 7 security solutions and small object performance optimization

Deep knowledge in browsers, encoders, players technologies

Desirable Experience:

Experience working with customers in the following verticals - Media/Entertainment, Gaming, E-commerce, Financial, Technology. Social Media is a plus

Experience of the telecoms industry products and services (Internet Transit, VPN, Transport, etc.) would be a plus

What to Expect Next

Requisition #: 323254 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

We are committed to making reasonable adjustments to the recruitment process for people with disabilities. If there is anything we can do to help you, please let us know

We are committed to providing equal employment opportunities to all persons regardless of race, religion, colour, sex, age, disability or sexual orientation or any other status protected by local or national law. We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Join a diverse and inclusive culture where everyone is welcome and every voice is heard. A culture where people feel they belong, can be themselves and feel inspired to share different perspectives. Our culture, shared values and behaviours truly make Lumen a fantastic place to work and provides an environment where people can genuinely thrive.