Customer Service Tech II- Kissimmee, Fl

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

We have an immediate opening for a Customer Service Technician II to install telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by Lumen procedures. Also, to maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers. This position interacts directly with Lumen customers.

POSTING 11/23/2022

POSTING CLOSES  2/3/2023

The Main Responsibilities

• Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment.
• Perform maintenance and repair on outside plant facilities.
• Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV).
• Locate buried telephone cables.
• Observe all safety rules and regulations.
• Assist other Technical personnel in the performance of their duties when requested.
• Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers.
• Actively support sales and marketing related activities.
• Assume all other duties as assigned.

What We Look For in a Candidate

Minimum Qualifications:

• Education: High School Diploma or GED.
• Experience within the last 5 (five) years installing, maintaining, repairing and/or testing any of the following residential or small business broadband products:  high speed internet, phone lines, home theatre, wireless networks, cable TV, satellite TV, sound/audio installs, closed circuit TV, security alarm or fire alarm systems.
• Experience cabling (CAT5 or Coax) various electronic components (e.g., routers, TVs, gaming consuls, stereo systems and home entertainment systems).
• Prior experience in a customer facing or customer service operation
• Strong interpersonal communication skills for communicating Lumen’s products and services to customers
• Ability to visually identify all colors used in telephone cable
• Working knowledge of PC’s, including basic computer operational tasks
• Ability to safely use hooks, ladders, bucket trucks; and to climb poles
• Ability to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs).
• Ability to work in confined spaces.
• Ability to work outside in all weather conditions and at various hours of the day/night
• Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required.
• Ability to travel overnight as necessary for business requirements and training
• Possession of a valid driver’s license, with proven ability to safely operate company vehicles and equipment, and maintain a safe driving record

Preferred Qualifications:

• Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment.
• CCNT, CCNA, Network+, or A+ Certifications
• Training on basic IT and network fundamentals.
• Experience or training in how to read and interpret outside and subscriber plant facility records.
• Internet protocol telephony exposure.
• Electronics training or experience that demonstrates knowledge of AC/DC theory.
• Knowledge of analog and digital transmission.

What to Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition #: 322493

This position is part of a bargaining unit and represented by a union.  Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b)  required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.