Director Field Operations

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Director Field Operations reports to the Vice President of Operations. This role is responsible for leading a high-performance operations team focused on delivering exceptional service delivery in the metro area. The right candidate will find this a tremendous opportunity to shape a team through visionary leadership and strong process and efficiency improvements resulting in Lumen being synonymous with quality service and an exceptional customer experience. 

The Main Responsibilities

• Directs, plans, and manages all facets of a field operations, in multiple tier 1, 2 or 3 cities, in accordance with the Field Operations overall mission and mandate. Guides the specific Field operational strategic planning.
• Responsible for all Network assets in all cable landing stations, running line sites, city gateways, and building points of presence. Oversees the operations of the city gateways, submarine landing stations, in-line amplifier sites, signal regeneration sites and terminal sites.
• Lead an organization up to 500 employees engaged in field service and central office work supporting all services and products delivered in market.
• Direct investments with discipline and a network-first focus by enabling fast, reliable broadband connectivity and leveraging services and partnerships that differentiate the company in the market.
• Oversees the budgeting process and maintains budget adherence. Accountable for all aspects of Division’s field operations budget management. Responsible for all Operational expense management for the Divisional field operations organization. Responsible for the all the Capital management for Divisional field operations-initiated projects. Ensures that the overall budget is managed and allocated (spent) in accordance with the overall mission and mandate
• Plans and promotes operational efficiencies in the area, evaluating and promoting opportunities for network and asset integrations and growth with the appropriate Sales and Planning groups. Services as a liaison between Field Operations and other Lumen organizations. Promotes conversations with all Lumen partners.
• Evolve the workforce by continuously enabling a team that is ready to serve the digital world and implement initiatives that retain people in the right roles and foster high performance and employee engagement while improving productivity.
• Responsible for strategic long-term goals.
• Manages all facets of the Divisional Operations team for Submarine (if applicable), Inter-City, and Metro Field Services Organization.
• Make final decisions on administrative or operations matters and ensures effective achievement of objectives.
• Build and maintain strong cross-functional relationships across the company and with union leadership.

What We Look For in a Candidate

• Has a growth mindset.
• Has a customer-centric mindset.
• Be accountable and trustworthy.
• Encourages teamwork and collaboration.
• Commits to a sense of urgency in serving customers and meeting our responsibilities.
• Maintains concern and respect for fellow employees.
• Models the Lumen Unifying Principles of fairness, honesty and integrity, commitment to excellence, positive attitude, respect, faith, and perseverance.
• Must have excellent oral and written communications skills.
• Must have excellent coaching skills and the ability to build employee commitment
• Requires an incredible level of engagement with expectation for long workdays.
• The ideal candidate will be available for major network events any time of day or night.
• Bachelor’s degree equivalent education and experience.
• 8-10 years of progressively expanding responsibilities and experience in telecommunications, networking, technology management or data center operations.
• Demonstrated mastery/expertise and performance within the areas of field operations, Ethernet service delivery, high speed internet and voice installation and repair with special/designed services delivery and cable and fiber maintenance.
• Expense budget management.
• Experience with process improvement demonstrated by year-over-year metric improvement.
• Demonstrated experience working with the union to foster a relationship characterized by mutual responsibility for efficiency, high service quality and exceptional customer experience.
• Demonstrated highly effective interpersonal skills and ability to work in a consultative manner with others.
• Demonstrated experience in crisis management.
• Demonstrated mastery of written and verbal communications. Will review written examples with resume submission.
• PC and software skills with Microsoft Office, Excel, and PowerPoint
• Detailed knowledge in the areas of network planning, engineering and construction, central office equipment and processes, fiber network and ring topology.
• Excellent financial and data analysis skills with the ability to articulate via Power Point and through oral communication.
• A valid driver's license with satisfactory driving record.

Preferred Qualifications:

• Experience in telecommunications engineering and/or operations including circuit connectivity to 400Gbps and associated transport/delivery equipment, Voice over IP Protocol, Content Delivery Networks, Data Center/Gateway/Central Office operations.
• Working knowledge of statistical analysis techniques and tools.

Requisition #: 324820

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. More information on what’s included in these checks can be found in the Post Offer section of our FAQ page. Job-related concerns noted in the background screen may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

115740

Salary Max :

257280

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

115740

Salary Max :

257280

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.