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Lumen

3.9

Singapore

Why you should apply for a job to Lumen:

  • 4.2/5 in supportive management

  • 71% say women are treated fairly and equally to men

  • 72% would recommend this company to other women

  • 79% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible time off policy intended to empower employees to balance personal lives with demands of the business.

  • Access to Care.com membership to provide employees with the help they need – when and where they need it.

  • Paid Parental Leave and Adoption Assistance.

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    #316295

    Position summary

    About Lumen
    Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

    The Role

    The Lumen Cloud Edge Support Engineering team is seeking customer-focused, detail-oriented engineers that enjoy solving problems, delighting customers, and have backgrounds from a variety of different fields. If you have experience managing full application stacks from the system (Linux or Windows) up through a custom application, managing part of a network from layer 3 and higher, or web-related programming that includes the consumption of web services we’d like to talk with you!

    The Main Responsibilities

    The Main Responsibilities

    You will be surrounded by people that are smart, passionate about cloud computing and who know that the job doesn’t end when the clock reads five. We believe that world class support is critical to customer success. Creating the best customer experience is at the root of all that we do.  Your role will allow you to provide personalized service to our customer base. Every day will bring new and exciting challenges on the job. 
    Job Description:
    •    Own and drive to satisfaction on customer issues via chat, ticketing and phone calls
    •    Strong grammatical, verbal, and written communication skills
    •    Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs
    •    Experience working within the software development or Internet industries
    •    Experience in networking and VXLAN technologies
    •    Experience with different cloud models like IaaS, PaaS & SaaS
    •    Experience with Docker, Kubernetes
    •    Knowledge of the cloud: AWS/ VMware/ Azure/ Openstack
    •     Hands-on software and hardware troubleshooting experience
    •     Supporting the operations and maintenance of the VMware virtual and Bare Metal  infrastructure
    •    Leverage your day-to-day experiences to provide the voice of the customer to our internal teams
    •    Execute on service restoration and critical event procedures
    •    Write tutorials, how-to videos, and other technical articles for the Lumen Cloud customer community
    •    Challenge and lead the charge to stabilize and optimize the environment
    •    Drive process improvements within the team and the larger organization as a whole
    •    Develop tools and automation for your team and others using modern coding platforms and techniques
    •    Contribute to shared software and services used internally and publicly
    •    Architect and deploy distributed systems for custom or purchased software and services
    •    Requires limited direction and guidance with most tasks.

    What We Look For in a Candidate

    Preferred Qualifications:
    •    Passionate about providing high-quality customer experiences and learning new technologies
    •    Experience managing full application stacks from the OS up through custom applications
    •    Demonstrated expertise in systems administration (Linux/Window)
    •    Understanding of all networking layers, TCP/IPv4, v6
    •    Strong understanding of routers, switches, and firewalls (JunOS a plus)
    •    Demonstrated expertise in enterprise network administration and troubleshooting/analysis (DNS, IPsec VPN, BGP, Load Balancing)
    •    Proven expertise in virtualization (VMWare preferred)
    •    Familiarity with 1+ languages like PowerShell, Bash, JavaScript, Java, C#, Go or Python
    •    Familiarity with popular stacks, frameworks, and tech, like MEAN, ELK, Couchbase, SQL, Nginx, React, NUnit, Jenkins and Ansible
    •    Experience developing applications with an understanding of architecture, design, test, and deployment
    •    Experience on an agile team using version control (GitHub, TFS), pair-programming, TDD, and code reviews
    •    Open to working shifts (Sunday-Thursday, or Tues-Saturday) with occasional on-call duties
    •    At least 7 - 9 years relevant experience
    •    Degree in Computer Science, IT, Information System or Electronics Engineering

    Requisition #: 316295

    EEO Statement
    We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).  We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

    Disclaimer
    The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

    What are Lumen perks and benefits

    Lactation facilities

    Maternity leave coaching

    Fertility

    Backup child care

    Child care subsidies

    Care-taking PTO

    Elder care

    Unconscious bias training

    Sponsorship program

    Networking

    Diversity performance

    Diversity recruiting

    Remote work policy

    Part time policy

    Paid paternity

    Paid maternity

    Unpaid paternity

    Unpaid maternity

    Paid adoptive

    Short term disability

    About the company

    27429

    Lumen

    Industry: Telecommunications

    We are a global company of over 40,000 professionals, dedicated to empowering businesses to produce amazing things. Driven by the challenges and opportunities of the 4th Industrial Revolution, we’re helping to change how people interact and how companies acquire, analyze and act on data with flexible, intelligent, secure and collaborative solutions built for the next generation of business.

    Why you should apply for a job to Lumen:

  • 4.2/5 in supportive management

  • 71% say women are treated fairly and equally to men

  • 72% would recommend this company to other women

  • 79% say the CEO supports gender diversity

  • Ratings are based on anonymous reviews by Fairygodboss members.
  • Flexible time off policy intended to empower employees to balance personal lives with demands of the business.

  • Access to Care.com membership to provide employees with the help they need – when and where they need it.

  • Paid Parental Leave and Adoption Assistance.

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